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Resolved aiiiiiight
(@aiiiiiight)

2 years, 9 months ago

Hi,

We recently moved our site to a new server with a new theme. Things were going smoothly with Jetpack until now. I usually use the “Statistics > Summaries > All Time” to get view counts for our blog posts. However, instead of showing all the blog posts, the top posts list is now instead showing a large number of items that have a four digit number (in the format #XXXX) with “(not found)” next to them. Each of these items has a sub-item that appears to be a media file with a page built around it (here’s an example: https://sinaiandsynapses.org/ss-group-5-crop/). These items are totally crowding out the legitimate blog posts, and I am now unable to get view counts for them; they no longer appear on the top views list.

I realize this probably has something to do with the way our new theme indexed the site. Is there any way to access the actual, complete list of all-time post views? It seems like the page “Top Posts for all days ending 2022-02-07 (Summarized)” does not show everything anymore.

I hope this query made sense. Basically, can I prevent Jetpack from counting these newly-created pages, and find where the statistics for my actual blog posts are hiding?

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

deathlynotes
(@deathlynotes)

2 years, 9 months ago

Hello @aiiiiiight

I checked your stats and I wasn’t able to reproduce the format number you mentioned.

Could you send a screenshot and the URL where you are seeing it, please?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Thread Starter aiiiiiight
(@aiiiiiight)

2 years, 9 months ago

Hi Michelle,

Thanks for getting back to me. Here’s a screenshot of what I’m seeing:

View post on imgur.com

deathlynotes
(@deathlynotes)

2 years, 9 months ago

Hi @aiiiiiight

Could you connect your account fully with the Jetpack plugin, please?

Some features will not work correctly with a site-only connection.

You can check more about it at:

> https://jetpack.com/support/why-the-wordpress-com-connection-is-important-for-jetpack/#i-want-to-get-the-most-out-of-jetpack-how-do-i-connect-my-wordpress-com-account

Let me know if you have any questions.

My best regards.

Thread Starter aiiiiiight
(@aiiiiiight)

2 years, 9 months ago

I have now connected WordPress.com and the admin of the site has connected his WordPress account. We are both still getting the same results.

Plugin Support Bruce (a11n)
(@bruceallen)

Happiness Engineer

2 years, 9 months ago

Hi @aiiiiiight

So it seems like your theme created a bunch of new post IDs – or changed the existing ones?

Unfortunately there isn’t a way to link stats from one post to another when the IDs change nor do we have a way to selectively clear stats.

Thread Starter aiiiiiight
(@aiiiiiight)

2 years, 9 months ago

Is there any way to check the number of views from the post itself?

Plugin Support MadHatter (a11n)
(@madhattersez)

2 years, 9 months ago

The only way to check the views is from the stats pages themselves, and they are reset when the IDs are changed.