All translations lost

  • Resolved thebeachmuse

    (@thebeachmuse)


    4 years ago

    Good morning,

    Today I have had quite a shock when opening my website and realising my translations in French were all gone. Not only full blog posts but also website menus and many other items. Only a few things seem to have stuck like a passage on my home page and the “read more” in French. Until Saturday (the last time I checked) everything was fine.
    Please let me know how this can be fixed as soon as possible, these translations took me a lot of hours.

    Thank you,
    Sophie

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello there,

    Thank you for letting us know about your problem.

    That should not have happened.

    Did you happen to change the second language recently? Did you make changes to your original content?

    Best regards,

    Thread Starter thebeachmuse

    (@thebeachmuse)

    Hello,

    Thank you for getting back to me! No, I haven’t changed any of the articles or the language since last weekend… I have made a few changes in custom CSS code and modified a part of the code of a file in my theme -wp-content/themes/backpacktraveler/framework/modules/blog/shortcodes/blog-list/layout-collections/post-alternating.php (I only exchanged the order of two paragraphs of code so my photos could be displayed before the title and extract of my articles on mobile).

    I hope this can help.

    Thank you,
    Sophie

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello there,

    If you open the translation editor, will it appear suggested translation if you click on a text already translated, knowing that you have translated it?

    Are you sure you haven’t changed your language, not even from US English to UK English? As then the translations are no longer valid and you have to go back to the language in which you did the translations.

    Also, you can disable caching if you have.

    With WP Data Access you can access trp_dictionary tables, which most likely were not deleted. Can you tell us what name you have on the tables, trp_dictionary _ ***?

    In addition, you can check the error logs to see if there are any errors related to TranslatePress.

    And if you have a backup, you can try to restore it.

    Best regards,

    Thread Starter thebeachmuse

    (@thebeachmuse)

    Hello,

    Thank you for getting back to me, I restored an old backup but this did not help bring back the translations. Actually, when I open the editor, I cannot select the different parts of my text to translate it. I can’t do anything with it.

    With WP Data Access, the name of my table is wp_trp_dictionary_en_gb_fr_fr. My main language is set to English UK.
    Unfortunately I do not have error logs on and I couldn’t track any error.

    Thank you,
    Sophie

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello there,

    Did you change the secondary language or the default language?

    Best regards,

    Thread Starter thebeachmuse

    (@thebeachmuse)

    Hello,

    As I already informed you, no, I haven’t changed anything related to the secondary or default language. The plugin simply won’t work, even after I restored an old backup. Is there any way I can at least get access to the translated parts so I can recover them?

    Thank you.

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello again,

    It looks like the plugin doesn’t work at all for your website due to some weird issue.

    Would you please contact us directly via https://translatepress.com/support/ask-a-presale-question/ (that’s the only open form available) so we can investigate it further.

    Best regards,

    Thread Starter thebeachmuse

    (@thebeachmuse)

    Hello,

    Will do, thank you for your help!

Viewing 8 replies - 1 through 8 (of 8 total)
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