All weight based shipping entries lost after upgrade

What version of the plugin you were using before upgrade? How did you upgrade – dashboard or manually uploading files? What version of the plugin you upgraded to?

Thanks for the reply Dan, and also for the top plugin, it’s been superb.

Everything worked fine with 2.6.8 of your plugin. I don’t remember what version of wordpress or woocommerce I was using before but it was a few months old at least. I firstyl tried updating your plugin (still with old wordpress and woocommerce) and it lost all of my entries so I rolled back to 2.6.8 thinking it was probably due to an old WP and Woocommmerce. today I upgraded to the latest WP and Woocommerce, then upgraded to your latest plugin version and it was still the same, all entries were missing.

So I have rolled back to 2.6.8 again (still with latest WP+woocommerce) and I have a semi working solution! The front end all works fine, but the backend shows rows of “weight based” shipping but no options beneath it.

Thanks for any pointers, I have LOADS of entries going on and can no longer see/edit the old entries.

• This reply was modified 8 years, 4 months ago by logicred.

It’s ok that you see the backend messed up with 2.6.8 and latest Woocommerce. They have changed things in a backwards incompatible manner breaking this and apparently other plugins. You will need to upgrade the plugin in order to get it working correctly with modern Woocommerce versions.

It seems some error happened during the first plugin upgrade attempt what prevented the plugin from converting your rules to the new format. New rules format is required by the modern plugin versions.

Anyway, none of your existing rules are removed during upgrade. So you can try to upgrade again. Hopefully, that will go ok this time. If not, please copy/screenshot any errors you see during the update.

To trigger updating again:
1. Install the latest plugin version.
2. Close any dashboard tabs opened to make sure update won’t happen in the background, triggered by periodic ajax calls wordpress makes to the backend on admin pages.
3. Find an option called ‘woowbs_version’ in the wp_options table and change its value to ‘2.6.8’.
4. Open the plugin settings page.

Thanks for your time with this Dan. Just tried to update again so everything 100% updated but still the same (all entries missing, like a brand new install). Then tried updating the table as per your suggestion and nothing changed. I can give you an admin login if you wanted to take a peek. Thanks.

Could you try updating it with other plugins disabled, so only Woocommerce and WBS active?

Still no joy. HOWEVER, I have just spotted that when I update the plugin it deactivates itself (normally plugins remain active after an update if I recall).

Thanks.

Yes, it’s expected to do so, since the plugin entry file has renamed after 2.6.8.

Are you sure you activate the plugin after update? Also, the settings page url might have changed so just refreshing the settings page after the update might not be enough.

Yes Dan, definitely activating after updating and then going to ‘woocommerce–>settings’ and the ‘weight based’ then appears correctly and when clicking shows all the settings but with an empty list. When I go to the front end the shipping is now longer calculated.

I don’t mind adding them all in again, but there quite a few and even when I downgrade I can no longer see them anymore so a bit stuck at the moment. I can pass you an admin login if you want to take a look.

Thanks again for you time.

Ok, please send me temporary admin credentials to check the issue. You can contact me via https://gravyzzap.com.

Thanks for the credentials.

There was a bug introduced in the recently released 4.2.0 version affecting only upgrading process which prevented rules from converting to the new format.

Now it’s fixed, in the version 4.2.2.

Let me know if you see any other issues with the update.

• This reply was modified 8 years, 4 months ago by Dan.

All perfect. I can’t thank you enough.