Allow Multiple Payments – 2nd payment page pops up straight after deposit paid

  • Resolved conwaycreative

    (@conwaycreative)


    3 weeks, 1 day ago

    We have set up the option for deposits, and turned on “Allow Multiple Payments for one Reservation”. Now when a customer books a room and pays the deposit, they immediately get another payment window for the remaining balance. I assume this happens because it redirects to the booking confirmation page, it’s the same with the link from the confirmation email, when you go to the booking confirmation page, the remaining balance payment window automatically pops up.

    Is there a way to change it so that the booking details page doesn’t automatically pop up with the payment window? It is very confusing for the customer to pay the deposit, then instead of getting a confirmation page to tell them it’s booked, they get another payment window.

    The page I need help with: [log in to see the link]

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  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Thanks for your message. We understand the situation, and the front-end booking details page is always the same for when the very first payment is required to confirm the reservation, as well as for when the booking status is “Confirmed”, but an outstanding balance is left to be paid.

    However, depending on what payment methods have been configured on your website with VikBooking, if you only require a deposit to be paid to confirm the reservations, either an absolute or percent value, then guests should get a confirmation message and email right after placing the first valid payment. The remaining balance will be automatically calculated by the system, and it will be payable from the same booking details page, but the reservation status will be confirmed.

    It may be possible that your current payment method is not actually requiring a credit card transaction, and so the booking status may not be confirmed. This is why we do not suggest to enable the deposit option if you use offline payment solutions like the Bank Transfer.

    We invite you to get in touch with our team through our website should you have any questions. Also, payment methods are only available in the Pro/commercial version of the plugin, and so we wouldn’t want to go off-topic on this forum.

    Thank you!
    The VikWP Team

Viewing 1 replies (of 1 total)
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