Allowed times set, make time picker blank. Global times set, make them disabled

Hello Steven,

Thank you for contacting us and apologies for not getting back sooner.

I completely understand how inconvenient it is when things don’t work as they should.

We will need your help by doing the following procedures for us to deliver accurate information and solutions.

1. Check for plugin conflict. Disable 3rd party plugins one by one until you identify the culprit
2. Please make sure you are utilizing the most recent plugin version.

3. Could you please check if you are using a caching plugin?

Also, could you try these steps:

Clear out any browser, WordPress, server, database, and CDN caches you have.

Retest using a private or incognito browser.

Flush DNS https://blog.hubspot.com/website/flush-dns`

4. If the problem continues, would you kindly give us your wp-admin logins? Please submit it to: https://www.inputwp.com/support/

5. As part of debugging process, could you please confirm if you authorise us to make changes to the website? For example deactivating and activating plugins.

Let us know how it goes. We are here for you.

Best,
Niel, Input WP Support Team

Hello,

Below you can find my answers/questions on the matters:

1. Check for a plugin conflict. Disable 3rd party plugins one by one until you identify the culprit

Answer: Disabled every third-party plugin (left only contact-form 7, as it is implemented there) and also changed the theme to a default WordPress theme (
Twenty Twenty-One). The problem still persists.

2. Please make sure you are utilizing the most recent plugin version.

Answer: I am utilizing version 2.2. I do not see any updates popping up on the wp-admin page and also on the plugin’s site, it says in the basic version 2.1.

3. Could you please check if you are using a caching plugin?

Answer: No caching plugins are used. Nor server or client-side caching is used

Clear out any browser, WordPress, server, database, and CDN caches you have.

Answer: No caching is used. No clearing was made.

Retest using a private or incognito browser.

Answer: All the above tests on step 1 were made directly from the incognito window of chrome.

4. If the problem continues, would you kindly give us your wp-admin logins? Please submit it to: https://www.inputwp.com/support/

Answer: I tried to submit in the link above, but in the second step it asks me to put a license code that I don’t have. If the above is possible, please provide me with a valid URL or form, so that I can submit wp-credentials.

5. As part of debugging process, could you please confirm if you authorize us to make changes to the website? For example deactivating and activating plugins.

Answer: If you provide me with a valid contact form, i will be gladly to give you permission to do that.

Best Regards,

Hello Steven,

Thank you for the information.

Please continue to this page https://www.inputwp.com/support/ and put any characters in the license field to bypass it. You should be able to submit a ticket even without a license key.

Let me know.

Best,
Niel, Input WP Support Team

@nielorit

Ok. Thank you for the clarification. I have sent the support an email. I will await your answer.

Best Regards

Hi Steven,

I appreciate it. I have responded to your ticket.

Please reply to that ticket if you have questions.

Best,
Niel, Input WP Support Team