Allowing logged in users

  • Resolved cassel

    (@cassel)


    9 years, 5 months ago

    I installed the plugin and it works fine. However, it works too well and will block my regular users. I know i can whitelist them, but that means they would need to tell me first, that they can`t comment.

    Is there a way to allow registered members to log in and comment without interference? I have hundreds of legit registered members and i am not sure i want to add them all to the whitelist and keep that up manually.

    Maybe there is a setting i am missing?

    https://www.ads-software.com/plugins/wp-spamshield/

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  • Plugin Contributor redsand

    (@redsand)

    Hi cassel,

    I’m sorry to hear about the issue you’re having and I’ll be happy to help.

    If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.

    Please take special note of Troubleshooting Step 9 and FAQ #9 (“Q: I think a legitimate user or comment may have been blocked. What’s going on here and what do I do?”) as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.

    From the Troubleshooting Guide:

    If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

    If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.

    – Scott

Viewing 1 replies (of 1 total)
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