Alma payment doesn’t recalculate after i remove coupon

  • Resolved msakal

    (@msakal)


    1 year, 5 months ago

    I hope this message finds you well. I am reaching out to report an issue I encountered with the Alma payment system. Specifically, I am facing a problem where the payment amount does not recalculate correctly after removing a coupon.

    Here’s a simplified breakdown of the issue:

    1. I added items to my cart and proceeded to the checkout page.
    2. On the checkout page, I applied a coupon code to receive a discount on my total payment.
    3. After applying the coupon, the payment amount was correctly adjusted to reflect the discounted price.
    4. However, when I decided to remove the coupon by clicking on the “Remove Coupon” button, the payment amount did not update accordingly.
    5. The payment summary continued to display the discounted amount, even though the coupon was removed.

    I have tried repeating this process on different devices and browsers, but the problem persists. It appears that the Alma payment system fails to recalculate the payment amount after the coupon is removed, resulting in an incorrect display.

    Could you please assist me in resolving this issue? It is crucial to ensure accurate payment calculations and provide a smooth user experience for all customers. I would greatly appreciate it if you could look into this matter and provide a solution or an update on when it will be resolved.

    If there is any additional information needed from my side, please let me know, and I will be happy to provide it. I apologize for any inconvenience caused and look forward to your prompt assistance.

    Thank you for your attention to this matter.

    For example: When I have a sum of 2890 and then add coupon 3% discount and the sum is changed to 2800, the value on the “woocommerce-Price-amount amount” element is 934, and then after I remove the coupon it should be 963 (if we choose 3x) but it still 934 and cart total 2890

    • This topic was modified 1 year, 5 months ago by msakal.
Viewing 1 replies (of 1 total)
  • Hello

Thank you for taking the time to leave a comment about your experience with Alma.

We are very sorry to hear that it did not live up to your expectations.

In order for us to assist you as quickly as possible, could you please write to us at [email protected] giving your contact details (name of your Alma account, email) and mentioning this CMS review (Prestashop, Shopify etc)? A member of our team will contact you very quickly to assist you.

Thank you very much and have a nice day.

Best regards,

The Alma team
Viewing 1 replies (of 1 total)
  • The topic ‘Alma payment doesn’t recalculate after i remove coupon’ is closed to new replies.