Also can’t connect to Vertical Response from plugin

  • Resolved stevecooleyagain

    (@stevecooleyagain)


    7 years ago

    We found that if any letter of your email address is Capital through the plugin connect it’s throwing an authentication error. Also if you have not confirmed your email yet plugin connect will NOT let it go through the authentication phase. Let me know if any of these reasons are applicable in your case, otherwise please share your user name and we will look into this further

    Hi, I am using wordpress.com, and I’ve had a non-profit Vertical Response account for a couple of years. We just moved from self-hosted wordpress to wordpress.com, and instantly realized we can’t have our contact form as an iframe anymore, so we’re trying to get this plugin working. I don’t have any capital letters, and my email is definitely valid and verified, but it’s saying my email or password is invalid. Our VR account company name is “Works/San Jose” and VR username is steve @ sc-fa . com

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter stevecooleyagain

    (@stevecooleyagain)

    Hi, anybody answering support questions?

    Plugin Author deluxevr

    (@deluxevr)

    Hi Steve / @stevecooleyagain

    Sorry about the trouble however glancing at your profile it looks like you have an account on VerticalResponse classic app which is an older platform and Deluxe Marketing Suite WordPress plugin was developed for the newer/advanced version of VerticalResponse platform. In order to get benefitted form Deluxe marketing suite wordpress plugin you may have to consider migrating your account to the newer platform. Let us know if you need our help with the migration process, feel free to email me @ [email protected]

Viewing 2 replies - 1 through 2 (of 2 total)
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