Alt Text

Hi @annah405,

Could you please provide detailed steps to help me recreate your issue?

Thanks,
Calum

• This reply was modified 6 years, 6 months ago by calumbrash.

1. I am Adding Media to my blog post
2. Uploading Files (Image)
3. Selecting File to upload
4. Once the image is uploaded, I am entering the tile and right below there is a box for Alt Text
5. I have no problem entering the title, yet when I select the Alt Text box, then the page freezes and my website reloads again

When I deactivated the plugin, I had no problem with entering the Alt Text for the image.

Hi @annah405,

I was unable to replicate this issue. Are you using the latest version of Smush?
Could you please inspect the page using dev tools https://developers.google.com/web/tools/chrome-devtools/ and see if there are any errors in the console when you repeat the steps above?

Thanks,
Calum

I deleted the plugin again and re-installed it.
I have version 2.7.9.1
Unfortunately, the problem is not resolved.

I am sorry but to use the dev tool link that you provided is way beyond my capabilities.

Hi @annah405,

Okay, could you please try using a different web browser e.g. Firefox, Chrome or Safari and see if the problem still persists.

If it does please contact me via this form:
https://premium.wpmudev.org/contact/#i-have-a-different-question

Use this subject, so the email is assigned to me:
Subject: “Attn: Calum”

Best regards,
Calum

I am happy to report that I switched to Firefox and it is all good now. My daughter said: how many times have I told you to start using Firefox?

That’s great news!
Just for reference what browser were you using when the issue was happening?

Cheers,
Calum

I was using internet explorer.
And, that you for your help!

Not a problem! I’ll mark this issue as resolved.

Cheers,
Calum