Always gets Ticket not created

Hello

Thank you for using the plugin

As per your query let me tell you please update the plugin and everything will work fine as per your needs.

If still, you face any query please feel free to ask us anytime.

Regards

Hi as per checking, no update is showing. the version I have is 2.0.2 thank you.

Hello

Please tell me where you are creating tickets.

Also please Goto your store (woocommerce) and check your site URL, check your API keys once.

If all these things are set to correct then it must work fine, please recheck all the settings and let me know.

Regards,

hi, we are creating tickets, under Our accounts page in woocommerce. the settings are straight forward so I don’t see any complicated issue with that. we also tried a different plugin with the same settings, and it works. so I guess we don’t do anything wrong.

also, the layout seems a bit broken https://prnt.sc/13397sx

Hello

In the screenshot, this is user panel so in the user, panel user can check their ticket and create the ticket.

Admin can check the user ticket in admin user menu section.

Please let me know if you have still any query

Regards,

how can our clients send a ticket if we are still getting the error message? “ticket not created”. we already know that our clients can create a ticket from the dashboard. and we can see tickets from the user. but the error is still there. please you are not answering or fixing the issue.

Hello

Ok so we need to know two things:

Please let me know are you getting tickets on the WooCommerce section, if not then it’s the issue of your authentication.

Also please let me know in the user account section there is a dropdown that shows all the billing emails are you able to see the emails on that dropdown.

Please update me about this and if this doesn’t resolve the issue please ask our support so that we can check this from our side.

Thank you