Amazon Pay conflict

  • Resolved TC

    (@chopperstwisted)


    1 month, 2 weeks ago

    We recently installed Amazon Pay and there is a conflict with your plugin. When the customer completes the order it gives this error.

    2024-10-09T18:37:39+00:00 Critical Uncaught Error: Class "Kadence_Woomail_Customizer" not found in /home/a5j6ski/public_html/wp-content/plugins/kadence-woocommerce-email-designer/templates/woo/emails/email-header.php:36

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  • Plugin Support Eze

    (@chieze)

    Hi @chopperstwisted,

    The error you’re encountering—Class "Kadence_Woomail_Customizer" not found—seems to stem from the class Kadence_Woomail_Customizer not being loaded properly before it is called in your email-header.php file.

    To troubleshoot this, temporarily deactivate all plugins except WooCommerce, Kadence WooCommerce Email Designer, Amazon Pay, and Kadence Plugins to see if the conflict is resolved. If the issue disappears, re-activate other plugins one at a time to pinpoint the conflict.

    See more troubleshooting steps here: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

    I hope this helps! Please feel free to let me know if you need any more help on this.

    Cheers,
    Eze

    Plugin Support karlalevelup

    (@karlalevelup)

    Hi there!

    We haven’t heard back from you for a while. I’ll go ahead and mark this ticket as resolved.

    Don’t hesitate to create a new topic if we can help you with anything else.

Viewing 2 replies - 1 through 2 (of 2 total)
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