Amelia keeps de-activating

  • Resolved -andrew-

    (@-andrew-)


    9 months, 3 weeks ago

    For over two weeks, each night around the same time, Amelia de-activates. I’ve looked at my logs / cron & there isn’t anything else happening around the time Amelia is turning off.

    I’m able to re-activate it manually without any issues.

    Any thoughts?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    Hello Andrew,

    Thank you for reaching out to us.

    Can you please let us know which version of the Amelia plugin you have installed on your website?

    Looking forward to your reply.

    Thread Starter -andrew-

    (@-andrew-)

    I’m using Amelia 7.4, WordPress 6.4.3.

    Plugin Author ameliabooking

    (@ameliabooking)

    Hello Andrew,

    Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

    Premium products are not supported in these forums.

    Thank you for understanding.

    Thread Starter -andrew-

    (@-andrew-)

    Hi – I opened a ticket on January 20th. The issue is not resolved, and I was hoping someone here (possibly another customer) might have some experience with the same issue. Unfortunately, the most frequently Support replies is once per day, but I haven’t had a response for 4 days.

    I see a few login attempts, but for some reason, the team isn’t able to log in.

    • This reply was modified 9 months, 2 weeks ago by -andrew-.
    • This reply was modified 9 months, 2 weeks ago by -andrew-.
    • This reply was modified 9 months, 2 weeks ago by -andrew-.
    Plugin Author ameliabooking

    (@ameliabooking)

    Hello, our support agents will respond to that ticket as soon as possible.

    We appreciate your patience.

Viewing 5 replies - 1 through 5 (of 5 total)
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