Amelia Plugin and Woo

HI @tboy123

I understand that the checkout page becomes broken after using the Amelia Booking Plugin, is that correct?

For us to understand your site better, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

### WordPress Environment ###

WordPress address (URL): https://allknoxswim.com
Site address (URL): https://allknoxswim.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.0.21
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.35-MariaDB-log-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wpy0_
Total Database Size: 122.87MB
Database Data Size: 119.12MB
Database Index Size: 3.75MB
wpy0_woocommerce_sessions: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpy0_woocommerce_order_itemmeta: Data: 1.22MB + Index: 0.16MB + Engine MyISAM
wpy0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_actionscheduler_actions: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wpy0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_actionscheduler_logs: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpy0_amelia_appointments: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_coupons_to_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_coupons_to_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_customer_bookings: Data: 0.20MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_customer_bookings_to_events_periods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_customer_bookings_to_events_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_customer_bookings_to_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_custom_fields_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_custom_fields_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_custom_fields_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_events_periods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_events_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_events_to_providers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_events_to_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_galleries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_locations_views: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_notifications: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_notifications_log: Data: 3.58MB + Index: 0.02MB + Engine MyISAM
wpy0_amelia_notifications_sms_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_notifications_to_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_packages_customers_to_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_packages_services_to_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_packages_services_to_providers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_packages_to_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_packages_to_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_payments: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_providers_to_daysoff: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_google_calendar: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_outlook_calendar: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_periods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_periods_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_specialdays: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_specialdays_periods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_specialdays_periods_services: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_providers_to_timeouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_to_weekdays: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_providers_views: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_services: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpy0_amelia_services_views: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpy0_amelia_users: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wpy0_check_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_comments: Data: 0.29MB + Index: 0.13MB + Engine MyISAM
wpy0_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_frm_fields: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpy0_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_frm_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_frm_item_metas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpy0_imagify_files: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_imagify_folders: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_koko_analytics_post_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpy0_koko_analytics_referrer_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpy0_koko_analytics_referrer_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpy0_koko_analytics_site_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpy0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_field_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpy0_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpy0_options: Data: 7.62MB + Index: 0.13MB + Engine MyISAM
wpy0_postmeta: Data: 90.46MB + Index: 1.46MB + Engine MyISAM
wpy0_posts: Data: 12.68MB + Index: 0.20MB + Engine MyISAM
wpy0_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_usermeta: Data: 2.05MB + Index: 1.07MB + Engine MyISAM
wpy0_users: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wpy0_user_registration_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_uwp_form_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_uwp_form_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_uwp_profile_tabs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_uwp_user_sorting: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_woocommerce_square_customers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpy0_wpforms_db: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpy0_wpforms_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpy0_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpy0_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpy0_wpwhpro_authentication: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_yoast_indexable: Data: 0.19MB + Index: 0.09MB + Engine MyISAM
wpy0_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy0_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy0_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 33
cartflows_flow: 2
cartflows_step: 4
custom_css: 2
customize_changeset: 2
elementor_library: 6
elementor-hf: 2
frm_form_actions: 2
frm_styles: 1
inspire_invoice: 2
nav_menu_item: 8
nf_sub: 2
nimble_post_type: 1
page: 16
post: 1
product: 21
revision: 1792
shop_order: 449
shop_order_refund: 128
um_ctb: 2
um_directory: 1
um_form: 3
user_registration: 1
wp_global_styles: 1
wpforms: 2
wporg_custom_field: 2
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

Koko Analytics: by ibericode – 1.0.32
All-in-One WP Migration: by ServMask – 7.62
Amelia: by TMS – 5.1
CartFlows: by CartFlows Inc – 1.10.2
Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.24
Code Snippets: by Code Snippets Pro – 3.2.0
Database for WPforms: by wpdebuglog – 1.0.4
Disable XML-RPC: by Philip Erb – 1.0.1
Elementor: by Elementor.com – 3.6.7
Extended User Search In WP-Admin: by Amit Mittal – 3
Heroic Favicon Generator: by HeroThemes – 1.7.1
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.12

Hide Page And Post Title: by Arjun Thakur – 1.5.6
HM Multiple Roles: by HM Plugin – 1.6
Imagify: by WP Rocket – 2.0
Inactive Logout: by Deepen Bajracharya – 2.0.2
Loginizer: by Softaculous – 1.7.2
Manage Notification E-mails: by Virgial Berveling – 1.8.2
PowerPack Lite for Elementor: by IdeaBox Creations – 2.6.16
Remove Dashboard Access: by TrustedLogin – 1.1.5
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.32
User Registration Advanced Fields: by WPEverest – 1.5.1
User Registration Conditional Logic: by WPEverest – 1.3.3
User Registration Customize My Account: by WPEverest – 1.1.6
User Registration Email Templates: by WPEverest – 1.0.5
User Registration Field Visibility: by WPEverest – 1.1.4
User Registration Multi-Part: by WPEverest – 1.1.0
User Registration ( Pro ): by WPEverest – 3.1.0
User Registration Style Customizer: by WPEverest – 1.0.4
User Registration WooCommerce: by WPEverest – 1.2.7
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce Square: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 6.7.0
Yoast SEO: by Team Yoast – 19.3
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP Mail SMTP: by WPForms – 3.5.1
WP Rollback: by GiveWP.com – 1.7.1
WPForms Lite: by WPForms – 1.7.5.3
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

YayMail - WooCommerce Email Customizer: by YayCommerce – 3.0

### Inactive Plugins (3) ###

Two Factor: by Plugin Contributors – 0.7.1
W3 Total Cache: by BoldGrid – 2.2.3
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #8581 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #4827 - /privacy-policy-and-terms-and-conditions/

### Theme ###

Name: Astra
Version: 3.9.0
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://allknoxswim.com
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? No

### Store Setup ###

Country / State: United States (US) — Tennessee

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-24 00:41:05 -04:00
Options: ?
Notes: 43
Onboarding: completed

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Complete: 170
Oldest: 2022-07-01 21:13:17 -0400
Newest: 2022-07-23 06:41:42 -0400

Pending: 6
Oldest: 2022-07-23 07:36:46 -0400
Newest: 2022-07-27 14:46:53 -0400

### Status report information ###

Generated at: 2022-07-23 06:58:15 -04:00

I have now tried with and without cartflows activated. Still the same issue.

https://ibb.co/Ks6Cf2r with cartflows activiated

Hello @tboy123!

Thanks for the follow-up!

I have now tried with and without cartflows activated. Still the same issue.

Could you please run a full check by keeping only the WooCommerce and Amelia plugin while using a default theme like Storefront?

More on conflict tests here: https://woocommerce.com/document/how-to-test-for-conflicts/

If the above doesn’t address the issue, share with us any fatal errors found under WooCommerce→Status→Logs.

Let us know how it turns out!

It appears the issues came from the Amelia plugin, so any other issues I have will need to be found in another thread. Thanks and sorry for the trouble!

Hi there!

It appears the issues came from the Amelia plugin, so any other issues I have will need to be found in another thread. Thanks and sorry for the trouble!

Thank you for clarifying. We’ll let you continue troubleshooting with the developers of Amelia plugin.

I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions specific to core WooCommerce.