• vertaalservicesinfronteras

    (@vertaalservicesinfronteras)


    I’m trying to set up the WeeblrAMP plugin, but every time I try to save my progress, I receive the error message: “AMP suffix cannot be empty. It was restored to its previous value”

    The amp-suffix on the tab “System” is unchanged (“amp”).

    Might it have something to do with the fact that the site I’m trying to tweak is Scent & Spice?

    For the rest it seems a great plugin, if I get it to work properly…

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author weeblrpress

    (@weeblrpress)

    Hi

    Sorry about the trouble. This error was reported once, a few month ago. We never really got to the end of it, as we did not have access to the site itself. In that user’s case, this disabled other plugins one by one and found the problem was caused by a plugin, The Events calendar (by Modern Tribe).

    I suspect this plugin is “highjacking” the amp suffix value when it’s being saved, but I was not able to reproduce the issue when I installed The Events calendar on a test machine. So we don’t really know whether this is really caused by The Events Calendar, another plugin, or a combination of more factors (they had 50+ plugins on that site)

    Do you have this plugin? can you test disabling it and try saving? if you don’t have it, can you try disabling other plugins to see if one or more are involved?

    If we can identify one or more plugins, and I can reproduce it, we may be able to find a workaround.

    Cheers

    Thread Starter vertaalservicesinfronteras

    (@vertaalservicesinfronteras)

    Hi,

    I don’t use Events Calendar, but Simple Calendar (https://www.ads-software.com/plugins/google-calendar-events/). Tried to deactivate it, but that didn’t help.

    The rest om my (active) plugins:
    Black Studio TinyMCE Widget
    Contact Form 7
    Kadence Slider
    Loco Translate
    Mollie payments for WooCommerce
    Mailchimp for WP
    Woocommerce
    Yoast SEO
    Page Builder
    Popup maker
    Really Simple SSL
    Simple 301 Redirects
    SiteOrigin Widgets bundle

    Needless to say I tried to switch them off one by one, with no avail…

    Regards!

    Plugin Author weeblrpress

    (@weeblrpress)

    Hi

    Thanks for your response. Are you willing to assist in finding where the problem is? if so, please contact us by email at contact at weeblrpress dot com, or register at https://www.weeblrpress.com and open a ticket in the “Pre-sale” section.

    We know for a fact that the problem does not come from weeblrAMP itself, but a combination of factors. We are willing to debug this until we find a solution, but we do need to have access to a copy of a site that experience this behavior to do so.

    Best regards

    Plugin Author weeblrpress

    (@weeblrpress)

    For the record, we are working together with @vertaalservicesinfronteras to identify the source of this issue. We already identified that it is linked to the hosting setup, as when copied to another host, the same site does not experience the problem.

    More on this next week!

    Plugin Author weeblrpress

    (@weeblrpress)

    Following up on this: it was indeed established the problem comes from a firewall from the hosting company, stripping all the plugin settings before they are saved.

Viewing 5 replies - 1 through 5 (of 5 total)
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