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Hi there @christophersteenkamp,

Thanks for reaching out!

If you’re seeing this error message when using a MailPoet 3 version higher than 3.60.4, it means the subscription form is not working as expected because your website is using an older jQuery version.

We recommend using jQuery 3.6.0 and we only support 2.2.4+ or 1.12.4+, so you’ll need to update the jQuery version for your website in order to get it fixed. Alternatively, you can roll back to an older version of MailPoet 3 (not recommended).

Hi, I am using jQuery 3.6.0. So I am assuming there is something else wrong. I am trying to know if it is from my side or your side.
Does any of this information help:
PHP version: 7.4.25
MailPoet Free version: 3.73.1
MailPoet Premium version: N/A
MailPoet Premium/MSS key: f0b79dcfd7a9e2f1d8aa559cd6b86cee
WordPress version: 5.8.1
Database version: 10.3.31-MariaDB-0ubuntu0.20.04.1
Web server: Apache
Current Theme: Child Ad-Sense by MyThemeShop (version 1.1)

Thank you for any assistance you may have.

Hi there @christophersteenkamp,

I apologize for the late reply!

I couldn’t find a subscription form on this page – https://businessloanglobal.com/amazon-lending-for-your-business/ – to test myself. Can you please advise if you removed it?

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please start a new thread.

Have a wonderful day!