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[RESOLVED] Sorry, but the problem was related to blocking access from other countries. I was getting a lot of hits from robots, so I went to Defender Pro settings and blocked all countries to access my website, except Brazil, as it is the only country I sell. In Defender Pro, you can release access exceptions. How could I mention Jetpack access to my website? Perhaps by an IP number.

Hey @thiagorangel – You can find the full list of our IPs here that you can whitelist/put in allowlist:

• https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/#allow-all-communications

Looking forward to your reply on how it went!

Hello, thanks for the reply. I gave up blocking other countries, for fear of some service not working properly. Thank you very much!

Hey @thiagorangel – I can see the Jetpack connection of the site is good now. Could you please confirm if it is working on your side as well?

Yes, everything is working perfectly. Thank you very much!

Hey @thiagorangel,

That’s nice to hear! I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!