An error occured when contacting webservice

  • Hi all. Maybe you guys can help me out with this.

    I’ve just activated reSmush it on my website and now I’m getting the error bellow when I try to optimize all pictures:

    An error occured when contacting webservice.

    I’ve searched the forum and I saw that’s a very common issue, but till now with no consistent reply from developers.

    I have PHP Curl activated on my website but I’m wondering if I need to activate any other function in order to be able to run the plugin correctly.

    PS: the buttor to optimize only one picture also is not working.

    Any help will be appreciated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anonymous User 16105573

    (@anonymized-16105573)

    Having the same issue.

    Screen Shot: https://ibb.co/fTVHPH
    Log file: https://1drv.ms/u/s!Al8qd3TLFE1gmqIGv5_ZxrD16iTp_g
    PHP Info: https://1drv.ms/b/s!Al8qd3TLFE1gmqIJZvXX20Y_QxxtVQ

    I would be most grateful for any advice.

    Plugin Contributor reSmush.it

    (@resmushit)

    Hi guys,

    Have you check if fopen functions are enabled on your server (as mentioned here : https://www.ads-software.com/support/topic/not-working-2499/)
    What’s more, have you an error in your Browser Console ?

    Best regards,
    Charles

    Anonymous User 16105573

    (@anonymized-16105573)

    Thank you Charles,

    fopen seems to be the issue! The website is on a shared hosting plan and the host will not allow it to be turned on. I did try adding it to the .htacces but it did not work.

    Thank you for your replay.

    Hi Everyone.

    I have the same issue and I spent lot of hours to fix it. Still not working.

    I ask my host and fopen is enabled.

    First I installed the resmush.it plugin it worked. Not really smoothly but I restarted 5-6 timesand optimized all my previos pictures.

    But now I have 9 new images uploaded and the plugin unable to optimize. If I ticked (right corner) “optimize on upload” and click “Optimize all pictures” nothing to do, just the little clock finger animation spinning around forever. If I untick (right corner) “optimize on upload” looks everything works but end of the process I always got this error message: (An error occured when contacting webservice. Please try again later.)
    Has anyone got any idea what can I do next? I really want to keep this plugin.

    I always use the lates wordpress and theme version.

    Thank you.

    Got the same issue, but it didn’t happen from the beginning, maybe there’s some issue on some updates.
    What’s more, I have fopen on!
    Any clue?

    • This reply was modified 6 years, 1 month ago by gianmarizzi.
Viewing 5 replies - 1 through 5 (of 5 total)
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