An error occurred, please try again or try an alternate form of payment.
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I am getting this error when trying to pay via credit card through Square.
LOG:
08-31-2023 @ 11:00:20 – Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1) headers: Array ( ) body: duration: 0.46129s 08-31-2023 @ 11:00:20 – Response Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Thu, 31 Aug 2023 18:00:20 GMT [content-type] => application/json [content-length] => 622 [cf-ray] => 7ff72c274f67be3d-CPH [cf-cache-status] => DYNAMIC [content-encoding] => gzip [strict-transport-security] => max-age=631152000; includeSubDomains; preload [vary] => Accept-Encoding [frame-options] => DENY [square-version] => 2023-07-20 [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDIzLTA3LTIw [x-content-type-options] => nosniff [x-frame-options] => DENY [x-sq-dc] => aws [x-sq-region] => us-east-1 [x-xss-protection] => 1; mode=block [set-cookie] => __cf_bm=h0FFCyCeTX3O_6T0dFeazVc2XcgBe8ESlVGp_vOht3M-1693504820-0-AUSy8ThoyBJbwCZtdIsk6a3xFDdFk3mRd7LpC64IXRPXYrXzKS6a4fNyC+3r2T+f1D4bhy1FuYMT2/HOHnpnKXQ=; path=/; expires=Thu, 31-Aug-23 18:30:20 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [server] => cloudflare ) body: { “locations”: [ { “id”: “2P3Z54MWH7RNV”, “name”: “Kiwanis”, “address”: { “address_line_1”: “PO Box 21642”, “locality”: “Bullhead City”, “administrative_district_level_1”: “AZ”, “postal_code”: “86439”, “country”: “US” }, “timezone”: “America\/Phoenix”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2014-10-13T04:01:41Z”, “merchant_id”: “1YEJ52PJG70V3”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “phone_number”: “+1 928-277-3698”, “business_name”: “Kiwanis of the Colorado River”, “type”: “PHYSICAL”, “website_url”: “crkiwanis.com”, “business_hours”: {}, “business_email”: “[email protected]”, “instagram_username”: “cr_kiwanis”, “facebook_url”: “facebook.com\/KiwanisOfTheColoradoRiver”, “coordinates”: { “latitude”: 35.10414200000000306545189232565462589263916015625, “longitude”: -114.6128819999999990386641002260148525238037109375 }, “mcc”: “8398”, “full_format_logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/9a33233be4772cb5875b09a466fce258b788ea52\/original.png” } ] } 08-31-2023 @ 11:00:32 – Manually disconnected 08-31-2023 @ 11:00:51 – Access token successfully received. 08-31-2023 @ 11:00:51 – Refresh token successfully received. 08-31-2023 @ 11:00:52 – Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1) headers: Array ( ) body: duration: 0.4484s 08-31-2023 @ 11:00:52 – Response Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Thu, 31 Aug 2023 18:00:52 GMT [content-type] => application/json [content-length] => 622 [cf-ray] => 7ff72cf03d0910c5-CPH [cf-cache-status] => DYNAMIC [content-encoding] => gzip [strict-transport-security] => max-age=631152000; includeSubDomains; preload [vary] => Accept-Encoding [frame-options] => DENY [square-version] => 2023-07-20 [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDIzLTA3LTIw [x-content-type-options] => nosniff [x-frame-options] => DENY [x-sq-dc] => aws [x-sq-region] => us-east-1 [x-xss-protection] => 1; mode=block [set-cookie] => __cf_bm=_gFu1dcidwPQzC1ywewD.w5qPJda76nYk2fUqeldkeo-1693504852-0-AZ2dW3EeZQtn5YJJyIiEsPfhPOCXfQzJUIR7V0ZVXvO1r2AJGiJw8x5VPWj0nKe4pDTsmRr1e3degPLc/1l4xHc=; path=/; expires=Thu, 31-Aug-23 18:30:52 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [server] => cloudflare ) body: { “locations”: [ { “id”: “2P3Z54MWH7RNV”, “name”: “Kiwanis”, “address”: { “address_line_1”: “PO Box 21642”, “locality”: “Bullhead City”, “administrative_district_level_1”: “AZ”, “postal_code”: “86439”, “country”: “US” }, “timezone”: “America\/Phoenix”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2014-10-13T04:01:41Z”, “merchant_id”: “1YEJ52PJG70V3”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “phone_number”: “+1 928-277-3698”, “business_name”: “Kiwanis of the Colorado River”, “type”: “PHYSICAL”, “website_url”: “crkiwanis.com”, “business_hours”: {}, “business_email”: “[email protected]”, “instagram_username”: “cr_kiwanis”, “facebook_url”: “facebook.com\/KiwanisOfTheColoradoRiver”, “coordinates”: { “latitude”: 35.10414200000000306545189232565462589263916015625, “longitude”: -114.6128819999999990386641002260148525238037109375 }, “mcc”: “8398”, “full_format_logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/9a33233be4772cb5875b09a466fce258b788ea52\/original.png” } ] } 08-31-2023 @ 11:01:41 – Request Request method: uri: listCustomers user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1) headers: Array ( ) body: duration: 1.10651s 08-31-2023 @ 11:01:41 – Response Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Thu, 31 Aug 2023 18:01:41 GMT [content-type] => application/json [cf-ray] => 7ff72e1b582cbe3a-CPH [cf-cache-status] => DYNAMIC [content-encoding] => gzip [strict-transport-security] => max-age=631152000; includeSubDomains; preload [vary] => Accept-Encoding [frame-options] => DENY [square-version] => 2023-07-20 [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDIzLTA3LTIw [x-content-type-options] => nosniff [x-frame-options] => DENY [x-sq-dc] => sjc3b [x-sq-region] => sjc3b [x-xss-protection] => 1; mode=block [set-cookie] => __cf_bm=tczTFKvPdnrqLzQ2MyQDE6SMjIvWKZ8bhyzB7i3Q1kk-1693504901-0-AXnr5gWDAmFXmo5YKV5pNYRyonUs32gAImDbSq758EQ66ryNZzyzddj0KIq97nD4kL+KOeCZylsTUshyoDMXhoA=; path=/; expires=Thu, 31-Aug-23 18:31:41 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [server] => cloudflare
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This is occurring on orders created by admin when customers go to pay for an order
Hello @summitwinterguard,
Thank you for reaching out!
I understand this only happens when you send a manual invoice for the customer, correct?
Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.
Look forward to hearing back from you.Correct. If admin creates the order and then the customer attempts to pay via CC it will error out. If they go on the front end and place in basket, it will process just fine.
Here is the report you requested:
` ### WordPress Environment ### WordPress address (URL): https://www.crkiwanis.com Site address (URL): https://www.crkiwanis.com WC Version: 8.0.3 REST API Version: ? 8.0.3 WC Blocks Version: ? 10.6.6 Action Scheduler Version: ? 3.6.1 Log Directory Writable: ? WP Version: 6.3.1 WP Multisite: – WP Memory Limit: 205 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.23 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.6.14-MariaDB-1:10.6.14+maria~ubu2204 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 8.0.3 WC Database Prefix: www1_ Total Database Size: 81.35MB Database Data Size: 60.43MB Database Index Size: 20.92MB www1_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www1_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB attendance_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM events_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB events_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB events_cftemail_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_cftemail_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB events_connections: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_connections_address: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_connections_date: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_connections_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_connections_link: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_connections_messenger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_connections_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_connections_phone: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_connections_social: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_connections_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_connections_term_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_connections_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_connections_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_em_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB events_em_bookings_meta: Data: 0.02MB + Index: 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events_mailster_servers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_mailster_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_mailster_threads: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_mailster_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_options: Data: 5.14MB + Index: 0.19MB + Engine InnoDB events_postmeta: Data: 1.48MB + Index: 0.39MB + Engine InnoDB events_posts: Data: 1.47MB + Index: 0.09MB + Engine InnoDB events_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB events_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB events_users: 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events_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_woocommerce_square_customers: Data: 0.09MB + Index: 0.00MB + Engine InnoDB events_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB events_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB events_wpbdp_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB events_wpbdp_listings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB events_wpbdp_logs: Data: 0.02MB + Index: 0.00MB + 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0.02MB + Index: 0.09MB + Engine InnoDB sipnswing_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB sipnswing_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB sipnswing_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB sipnswing_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB sipnswing_options: Data: 8.05MB + Index: 0.13MB + Engine InnoDB sipnswing_postmeta: Data: 0.28MB + Index: 0.06MB + Engine InnoDB sipnswing_posts: Data: 0.17MB + Index: 0.06MB + Engine InnoDB sipnswing_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB sipnswing_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB sipnswing_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB sipnswing_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB sipnswing_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB sipnswing_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB sipnswing_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB sipnswing_wc_admin_notes: 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www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB www_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_woocommerce_square_customers: Data: 0.09MB + Index: 0.00MB + Engine InnoDB www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wpbdp_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wpbdp_listings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpbdp_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpbdp_payments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wpbdp_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpcf7pdf_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wpfront_ure_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### acf-field: 24 acf-field-group: 6 attachment: 70 cpt_staff_grps: 14 cpt_staff_lst: 1 cpt_staff_lst_item: 44 custom_css: 1 customize_changeset: 1 da_reports: 1 event: 4 flamingo_contact: 56 flamingo_inbound: 67 location: 1 mailpoet_page: 1 member: 2 nav_menu_item: 30 oembed_cache: 4 page: 66 post: 2 product: 9 product_variation: 11 revision: 584 shop_coupon: 1 shop_order: 49 um_directory: 1 um_form: 4 wpcf7_contact_form: 3 wpcode: 2 wpforms: 1 wps_cpt_members: 1 wps_cpt_membership: 2 xlwcty_thankyou: 1 yaymail_template: 11 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (46) ### Advanced Custom Fields: by WP Engine – 6.2.0 Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2 Better Notifications for WP: by Made with Fuel – 1.9.3 PublishPress Capabilities: by PublishPress – 2.9.1 Multi Step for Contact Form 7 (Lite): by NinjaTeam – 2.7.5 Code Snippets: by Code Snippets Pro – 3.4.2 Contact Form 7 Signature Addon: by Breizhtorm – 4.2.2 Contact Form 7: by Takayuki Miyoshi – 5.8 Custom Permalinks: by Sami Ahmed Siddiqui – 2.5.2 Equivalent Mobile Redirect: by uniquelylost – 4.5 Events Manager: by Pixelite – 6.4.5.1 Flamingo: by Takayuki Miyoshi – 2.4 Front End PM: by Shamim Hasan – 11.3.9 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1 Loco Translate: by Tim Whitlock – 2.6.4 MailPoet: by MailPoet – 4.25.0 one.com Spam Protection: by one.com – 1.0.13 one.com: by one.com – 4.3.4 one.com: by one.com – 4.3.4 one.com: by one.com – 4.3.4 one.com Maintenance Mode: by one.com – 2.2.2 Performance Cache: by one.com – 3.0.16 PDF Forms Filler for CF7: by Maximum.Software – 2.1.6 Permalink Manager Lite: by Maciej Bis – 2.4.1.3 Postie: by Wayne Allen – 1.9.65 Volunteer Sign Up Sheets: by Stephen Sherrard – 4.3.0 Volunteer Sign Up Sheet Groups Extension: by Stephen Sherrard – 1.5.0 Remove Footer Credit: by WPChill – 1.0.13 Send PDF for Contact Form 7: by Florent Maillefaud – 0.9.9.6 Send Users Email: by Suman Bhattarai – 1.4.1 Page Builder by SiteOrigin: by SiteOrigin – 2.25.3 SiteOrigin Widgets Bundle: by SiteOrigin – 1.54.0 Staff List: by abcFolio – 1.7.1 Title Remover: by WPGurus – 1.2.1 Ultimate Member: by Ultimate Member – 2.6.10 User Private Files: by User Private Files – 2.0.3 When Last Login: by Yoohoo Plugins – 1.2.2 NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.17.0 TeraWallet: by StandaloneTech – 1.4.9 Booster for WooCommerce: by Pluggabl LLC – 7.1.0 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.6.2 PPOM for WooCommerce: by Themeisle – 32.0.9 WooCommerce Square: by WooCommerce – 4.2.0 WooCommerce: by Automattic – 8.0.3 WP Inventory: by WP Inventory Manager – 2.1.0.14 YayMail - WooCommerce Email Customizer: by YayCommerce – 3.3.5 ### Inactive Plugins (3) ### Add-on Contact Form 7 - Mailpoet 3: by Tikweb – 1.3.20 Forminator: by WPMU DEV – 1.25.2 Jetpack: by Automattic – 12.5 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: ? Page visibility should be public Cart: #7 - /basket/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Ribosome Version: 2.5.0 Author URL: https://galussothemes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Not declared ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Off ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-09-02 04:20:41 -07:00 Options: ? Notes: 109 Onboarding: skipped ### MailPoet ### Sending Method: PHPMail Send all site's emails with: Default WordPress sending method Task Scheduler method: Action Scheduler Cron ping URL: https://www.crkiwanis.com?mailpoet_router&endpoint=cron_daemon&action=ping ### Action Scheduler ### Complete: 7,637 Oldest: 2023-08-01 16:00:16 -0700 Newest: 2023-09-01 15:57:26 -0700 Failed: 994 Oldest: 2023-02-18 19:07:37 -0700 Newest: 2023-07-29 14:37:29 -0700 Pending: 3 Oldest: 2023-09-01 15:59:26 -0700 Newest: 2023-09-07 11:00:51 -0700 ### Status report information ### Generated at: 2023-09-01 15:59:31 -07:00
WordPress Environment WordPress address (URL): https://www.crkiwanis.com Site address (URL): https://www.crkiwanis.com WC Version: 8.0.3 REST API Version: ? 8.0.3 WC Blocks Version: ? 10.6.6 Action Scheduler Version: ? 3.6.1 Log Directory Writable: ? WP Version: 6.3.1 WP Multisite: – WP Memory Limit: 205 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.1.23 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.6.14-MariaDB-1:10.6.14+maria~ubu2204 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.0.3 WC Database Prefix: www1_ Total Database Size: 81.35MB Database Data Size: 60.43MB Database Index Size: 20.92MB www1_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www1_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www1_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www1_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Any update to this?
Hi @summitwinterguard
Could you elaborate on what you mean when you say,Correct. If admin creates the order and then the customer attempts to pay via CC it will error out. If they go on the front end and place in basket, it will process just fine.
Are you referring to the customer being unable to pay for the order from the customer’s orders section? OR Are you referring to them from the link in an email or such? Could you walk us through how the customer is trying to pay when it fails?
We look forward to hearing back from you as soon as possible.
If we create an order for the customer (user on the website) and they try to pay it via credit card. They get the error “An error occurred, please try again or try an alternate form of payment.” The order then goes to failed status. The note for admin shows “Square Payment Failed (Status code INVALID_ENUM_VALUE: “ is not a valid enum value for
Country
(line 1, character 812)) Order status changed from Pending payment to Failed.”Hi there @summitwinterguard ??
If we create an order for the customer (user on the website) and they try to pay it via credit card. They get the error “An error occurred, please try again or try an alternate form of payment.” The order then goes to failed status.
Just to clarify, how are you creating the order for the customer?
Can you please share a screenshot of what you see at that screen? That will help us understand the issue further. Here’s how to make a screenshot:
https://wordpress.com/support/make-a-screenshot/
If they go on the front end and place in basket, it will process just fine.
Furthermore, how would they be placing a product in this workflow?
Looking forward to your response.
I’m not sure what you’re asking…
From the dashboard we select “ADD ORDER”
Then we pull up the user from the drop down
Then we add the item
Then we email the invoice via Woocommerce “customer invoice / order details”
Then when they go to pay for the order…
They check the two boxes and hit place order
The customer gets the “an error has occurred…” message
and we get this on the backend…
The customer shows “United States” as their country…
Hi @summitwinterguard, thank you for the screenshot and sharing the steps to replicate. I tried it on my test site but I did not get the same error you got.
I recommend disabling any checkout-related plugins or plugins that may alter the way order information is handled like the Advanced Custom Fields: by WP Engine – 6.2.0. When that is done, create a manual test order for yourself and try to make payment to see if that helps.
If issue persist, I recommend doing a full test for conflict using the steps in this guide. Please note that is advisable to run this test on a staging environment to ensure it does not affect your customers. If your host does not have a staging option, you can use the free WP Staging plugin.
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