• Resolved aepronto01

    (@aepronto01)


    Hello,

    I ‘m getting the error message “An error occurred please try again or try an alternate form of payment”

    Can you suggest solution to solve this problem?

    Here system report

    WordPress Environment<br><br>WordPress address (URL): https://www.aspistc.com<br>Site address (URL): https://www.aspistc.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: nginx/1.25.5<br>PHP Version: 8.1.27<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2004<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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    Thank,

    A

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @aepronto01,

    I ‘m getting the error message “An error occurred please try again or try an alternate form of payment”

    Can you suggest solution to solve this problem?

    Here system report

    As I understand you’re getting an issue when trying to place orders with Square on your site. Thank you for sharing your System Status Report. I have a few questions and pointers for you so we can start troubleshooting this one together!

    • Can you tell us since when did you notice this started failing? Have there been any changes to the site around that time? Any new plugins, or updates, or changing any settings?
    • Does this issue happen with all of your products, or just some, or a certain type of products?
    • As a first step, I can see your WooCommerce plugin, WooCommerce database, and Square plugin versions are outdated. Could you please try running all pending updates and see if that fixes it? You can take a full?backup?of your site before doing that or try the updates on a?staging?site to ensure nothing breaks.
    • If the issue persists after running the updates, can you try disabling the Checkout Field Editor?plugin?
    • Please also enable logging on your WooCommerce > Settings > Square and try placing another test order.
    • When you do, please check for the logs for it under your WooCommerce > Status > Logs, as well as check on your browser’s console for any possible JS errors.

    Please let us know the results of your tests.

    Thanks!
    -OP

    songuita25

    (@songuita25)

    Hola alguien solucionó este error? presento el mismo

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @aepronto01,

    Sorry to hear that you are experiencing a similar issue.

    We want to dive deeper into this one. Since every setup is unique, kindly?create a new topic?so we can look further into this issue and assist you properly.?This will also help us follow the?forum guidelines.

    All the best and hopefully, the issue will be fixed soon.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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