An error occurred, please try again or try an alternate form of payment

  • Resolved sagraphics

    (@sagraphics)


    3 years, 3 months ago

    Hi – we are having difficulties taking payments through Square. It always produces the error “An error occurred, please try again or try an alternate form of payment”.

    I have tried in Sandbox mode and it works perfectly, but not when I switch to production.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @sagraphics,

    we are having difficulties taking payments through Square. It always produces the error “An error occurred, please try again or try an alternate form of payment”.

    I’m sorry to see you’re encountering an error when processing payments with Square. I’d first like to ask you to take a look at the linked section of the support article below, can you confirm your site meets all of these requirements and is configured properly?

    https://docs.woocommerce.com/document/woocommerce-square/#section-44

    If so, please head over to WooCommerce > Settings > Square and select “Enable Logging”. Once you’ve done this test your transaction again, you should then head over to WooCommerce > Status > Logs, to find the log generated for the transaction. Please share the contents of that log in your reply so we can review it for you.

    Thread Starter sagraphics

    (@sagraphics)

    All configuration looks as it should be. The store is located in the UK and the default currency (we do use multicurrency but checkout is always defaulted to Pound Sterling).

    08-03-2021 @ 10:10:14 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.3704s

08-03-2021 @ 10:10:14 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:10:14 GMT
    [Content-Length] => 923
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "76GNSQ1J695YZ",
            "name": "Strumpet and Trollop",
            "address": {
                "address_line_1": "Unit 4 Gate 3",
                "address_line_2": "The Sidings Business Park",
                "locality": "Skipton",
                "administrative_district_level_1": "North Yorkshire",
                "postal_code": "BD231TB",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2019-03-13T11:09:38Z",
            "merchant_id": "H5KRJXC8DMHD8",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "phone_number": "+44 1756 798818",
            "business_name": "Strumpet and Trollop",
            "type": "PHYSICAL",
            "website_url": "www.strumpetandtrollop.com",
            "business_hours": {},
            "instagram_username": "sandtcompostingtoilets",
            "facebook_url": "https:\/\/www.facebook.com\/strumpetandtrollop\/",
            "coordinates": {
                "latitude": 53.957621,
                "longitude": -2.031462
            },
            "logo_url": "https:\/\/d1g145x70srn7h.cloudfront.net\/files\/d51f53e69b202221b99a97ce3acd335786592ef0\/original.png"
        }
    ]
}

08-03-2021 @ 10:10:24 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.47689s

08-03-2021 @ 10:10:24 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:10:24 GMT
    [Content-Length] => 923
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "76GNSQ1J695YZ",
            "name": "Strumpet and Trollop",
            "address": {
                "address_line_1": "Unit 4 Gate 3",
                "address_line_2": "The Sidings Business Park",
                "locality": "Skipton",
                "administrative_district_level_1": "North Yorkshire",
                "postal_code": "BD231TB",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2019-03-13T11:09:38Z",
            "merchant_id": "H5KRJXC8DMHD8",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "phone_number": "+44 1756 798818",
            "business_name": "Strumpet and Trollop",
            "type": "PHYSICAL",
            "website_url": "www.strumpetandtrollop.com",
            "business_hours": {},
            "instagram_username": "sandtcompostingtoilets",
            "facebook_url": "https:\/\/www.facebook.com\/strumpetandtrollop\/",
            "coordinates": {
                "latitude": 53.957621,
                "longitude": -2.031462
            },
            "logo_url": "https:\/\/d1g145x70srn7h.cloudfront.net\/files\/d51f53e69b202221b99a97ce3acd335786592ef0\/original.png"
        }
    ]
}

08-03-2021 @ 10:13:25 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.60867s

08-03-2021 @ 10:13:25 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:13:25 GMT
    [Content-Length] => 923
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "76GNSQ1J695YZ",
            "name": "Strumpet and Trollop",
            "address": {
                "address_line_1": "Unit 4 Gate 3",
                "address_line_2": "The Sidings Business Park",
                "locality": "Skipton",
                "administrative_district_level_1": "North Yorkshire",
                "postal_code": "BD231TB",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2019-03-13T11:09:38Z",
            "merchant_id": "H5KRJXC8DMHD8",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "phone_number": "+44 1756 798818",
            "business_name": "Strumpet and Trollop",
            "type": "PHYSICAL",
            "website_url": "www.strumpetandtrollop.com",
            "business_hours": {},
            "instagram_username": "sandtcompostingtoilets",
            "facebook_url": "https:\/\/www.facebook.com\/strumpetandtrollop\/",
            "coordinates": {
                "latitude": 53.957621,
                "longitude": -2.031462
            },
            "logo_url": "https:\/\/d1g145x70srn7h.cloudfront.net\/files\/d51f53e69b202221b99a97ce3acd335786592ef0\/original.png"
        }
    ]
}

08-03-2021 @ 10:14:00 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.62678s

08-03-2021 @ 10:14:00 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:14:00 GMT
    [Content-Length] => 462
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "L1SP5DH1GHAEZ",
            "name": "Default Test Account",
            "address": {
                "address_line_1": "10 Downing St",
                "locality": "London",
                "postal_code": "SW1A 2AA",
                "country": "GB"
            },
            "timezone": "UTC",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2021-06-29T09:35:38Z",
            "merchant_id": "MLT72TC8DBAK7",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "Default Test Account",
            "type": "PHYSICAL",
            "business_hours": {}
        }
    ]
}

08-03-2021 @ 10:15:26 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.65746s

08-03-2021 @ 10:15:26 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:15:26 GMT
    [Content-Length] => 462
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "L1SP5DH1GHAEZ",
            "name": "Default Test Account",
            "address": {
                "address_line_1": "10 Downing St",
                "locality": "London",
                "postal_code": "SW1A 2AA",
                "country": "GB"
            },
            "timezone": "UTC",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2021-06-29T09:35:38Z",
            "merchant_id": "MLT72TC8DBAK7",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "Default Test Account",
            "type": "PHYSICAL",
            "business_hours": {}
        }
    ]
}

08-03-2021 @ 10:22:56 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.60833s

08-03-2021 @ 10:22:56 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:22:56 GMT
    [Content-Length] => 462
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "L1SP5DH1GHAEZ",
            "name": "Default Test Account",
            "address": {
                "address_line_1": "10 Downing St",
                "locality": "London",
                "postal_code": "SW1A 2AA",
                "country": "GB"
            },
            "timezone": "UTC",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2021-06-29T09:35:38Z",
            "merchant_id": "MLT72TC8DBAK7",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "Default Test Account",
            "type": "PHYSICAL",
            "business_hours": {}
        }
    ]
}

08-03-2021 @ 10:23:13 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.74204s

08-03-2021 @ 10:23:13 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:23:13 GMT
    [Content-Length] => 462
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "L1SP5DH1GHAEZ",
            "name": "Default Test Account",
            "address": {
                "address_line_1": "10 Downing St",
                "locality": "London",
                "postal_code": "SW1A 2AA",
                "country": "GB"
            },
            "timezone": "UTC",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2021-06-29T09:35:38Z",
            "merchant_id": "MLT72TC8DBAK7",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "Default Test Account",
            "type": "PHYSICAL",
            "business_hours": {}
        }
    ]
}

08-03-2021 @ 10:24:22 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.36555s

08-03-2021 @ 10:24:22 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:24:22 GMT
    [Content-Length] => 923
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "76GNSQ1J695YZ",
            "name": "Strumpet and Trollop",
            "address": {
                "address_line_1": "Unit 4 Gate 3",
                "address_line_2": "The Sidings Business Park",
                "locality": "Skipton",
                "administrative_district_level_1": "North Yorkshire",
                "postal_code": "BD231TB",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2019-03-13T11:09:38Z",
            "merchant_id": "H5KRJXC8DMHD8",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "phone_number": "+44 1756 798818",
            "business_name": "Strumpet and Trollop",
            "type": "PHYSICAL",
            "website_url": "www.strumpetandtrollop.com",
            "business_hours": {},
            "instagram_username": "sandtcompostingtoilets",
            "facebook_url": "https:\/\/www.facebook.com\/strumpetandtrollop\/",
            "coordinates": {
                "latitude": 53.957621,
                "longitude": -2.031462
            },
            "logo_url": "https:\/\/d1g145x70srn7h.cloudfront.net\/files\/d51f53e69b202221b99a97ce3acd335786592ef0\/original.png"
        }
    ]
}

08-03-2021 @ 10:39:44 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.3.1; WordPress/5.7.2)
headers: Array
(
)
body:
duration: 0.61749s

08-03-2021 @ 10:39:44 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Tue, 03 Aug 2021 09:39:44 GMT
    [Content-Length] => 917
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "76GNSQ1J695YZ",
            "name": "Strumpet and Trollop",
            "address": {
                "address_line_1": "Unit 4 Gate 3",
                "address_line_2": "The Sidings Business Park",
                "locality": "Skipton",
                "postal_code": "BD231TB",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2019-03-13T11:09:38Z",
            "merchant_id": "H5KRJXC8DMHD8",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "phone_number": "+44 1756 798818",
            "business_name": "Strumpet and Trollop",
            "type": "PHYSICAL",
            "website_url": "www.strumpetandtrollop.com",
            "business_hours": {},
            "business_email": "[email protected]",
            "instagram_username": "sandtcompostingtoilets",
            "facebook_url": "https:\/\/www.facebook.com\/strumpetandtrollop\/",
            "coordinates": {
                "latitude": 53.957621,
                "longitude": -2.031462
            },
            "logo_url": "https:\/\/d1g145x70srn7h.cloudfront.net\/files\/d51f53e69b202221b99a97ce3acd335786592ef0\/original.png"
        }
    ]
}
    Thread Starter sagraphics

    (@sagraphics)

    08-04-2021 @ 10:58:46 – Request
    Request
    method:
    uri: listLocationsWithHttpInfo
    user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.3.1; WordPress/5.7.2)
    headers: Array
    (
    )
    body:
    duration: 0.37113s

    08-04-2021 @ 10:58:46 – Response
    Response
    code: 200
    message:
    headers: Array
    (
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Wed, 04 Aug 2021 09:58:46 GMT
    [Content-Length] => 917
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    )
    body: {
    “locations”: [
    {
    “id”: “76GNSQ1J695YZ”,
    “name”: “Strumpet and Trollop”,
    “address”: {
    “address_line_1”: “Unit 4 Gate 3”,
    “address_line_2”: “The Sidings Business Park”,
    “locality”: “Skipton”,
    “postal_code”: “BD231TB”,
    “country”: “GB”
    },
    “timezone”: “Europe\/London”,
    “capabilities”: [
    “CREDIT_CARD_PROCESSING”
    ],
    “status”: “ACTIVE”,
    “created_at”: “2019-03-13T11:09:38Z”,
    “merchant_id”: “H5KRJXC8DMHD8”,
    “country”: “GB”,
    “language_code”: “en-GB”,
    “currency”: “GBP”,
    “phone_number”: “+44 1756 798818”,
    “business_name”: “Strumpet and Trollop”,
    “type”: “PHYSICAL”,
    “website_url”: “www.strumpetandtrollop.com”,
    “business_hours”: {},
    “business_email”: “[email protected]”,
    “instagram_username”: “sandtcompostingtoilets”,
    “facebook_url”: “https:\/\/www.facebook.com\/strumpetandtrollop\/”,
    “coordinates”: {
    “latitude”: 53.957621,
    “longitude”: -2.031462
    },
    “logo_url”: “https:\/\/d1g145x70srn7h.cloudfront.net\/files\/d51f53e69b202221b99a97ce3acd335786592ef0\/original.png”
    }
    ]
    }

    Thread Starter sagraphics

    (@sagraphics)

    08-03-2021 @ 10:31:17 – 3D Secure Verification Token is missing
    08-03-2021 @ 10:37:43 – 3D Secure Verification Token is missing
    08-03-2021 @ 10:37:44 – Square.js Response:
    Array
    (
    [0] => Array
    (
    [type] => UNAUTHORIZED
    [message] => Request not authorized.
    )

    )

    Zach H

    (@zhollenbeak)

    Hi @sagraphics

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘An error occurred, please try again or try an alternate form of payment’ is closed to new replies.