An error occurred processing the form…

An update- I reached out to my hosting provider, Siteground, and they ran extensive diagnostics and came back to an issue in Forminator itself that’s causing the issue. This was their debug report:

0.000049 openat(AT_FDCWD, “/home/customer/www/airbornevolleyball.org/public_html/wp-admin/php_errorlog”, O_WRONLY|O_CREAT|O_APPEND, 0644) = 5
0.000062 write(5, “[26-Nov-2020 03:55:22 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Forminator_Stripe::generate_paymentIntent(), 2 passed in /home/customer/www/airbornevolleyball.org/public_html/wp-content/mu-plugins/forminator-submit-before-stripe.php on line 1194 and exactly 3 expected in /home/customer/www/airbornevolleyball.org/public_html/wp-content/plugins/forminator/library/fields/stripe.php:274\nStack trace:\n#0 /home/customer/www/airbornevolleyball.org/public_html/wp-content/mu-plugins/forminator-submit-before-stripe.php(1194): Forminator_Stripe->generate_paymentIntent(100, Array)\n#1 /home/customer/www/airbornevolleyball.org/public_html/wp-content/mu-plugins/forminator-submit-before-stripe.php(96): Forminator_Stripe_Override->update_paymentIntent_Override(”, 100, Array, Array, Array, 176)\n#2 /home/customer/www/airbornevolleyball.org/public_html/wp-includes/class-wp-hook.php(287): WPMUDEV_Forminator_Submit_Before_Stripe->update_payment_amount(”)\n#3 /home/customer/www/airbornevolleyball.org/public_html/wp-includes/class-wp-hoo in /home/customer/www/airbornevolleyball.org/public_html/wp-content/plugins/forminator/library/fields/stripe.php on line 274\n”, 1195) = 1195

They also said

In other words, the actual error is logged in the file ~/www/airbornevolleyball.org/public_html/wp-admin/php_errorlog and it appears to be an issue with part of the code of the plugin forminator. I tried to resolve this by switching to different PHP versions but the error remains.

Hi @mediaboy18

Sorry to hear you are having this issue.

I pinged the plugin developers to check the reported lines and see what is happening.

We will update once hearing back from the developers.

Best Regards
Patrick Freitas

Hi @mediaboy18

I checked the error closely and it seems the issue is from a mu-plugin.

Can you try to rename the forminator-submit-before-stripe.php to forminator-submit-before-stripe.txt and check if the issue is gone?

Let us know the result you got.
Best Regards
Patrick Freitas

That did the trick!!
You guys had provided that MU plugin previously because we weren’t getting the form submissions in the backend or in our Google Sheet integration, but we were getting the payments… So hopefully renaming it to .txt will still submit the entries before submitting the Stripe payment.

The form is submitting in test mode right now just fine. Thank you so much for looking into this!!

Hi @mediaboy18

Would it be possible to upload the mu-plugin on Google Drive and share the link so we can take a look at why it was causing the fatal error and maybe try to fix?

Best Regards
Patrick Freitas