An error occurred while attempting Constant Contact API request. Please check yo

  • Resolved saygeadvice

    (@saygeadvice)


    1 year, 11 months ago

    Attempted signups through the Constant Contact Forms for WordPress plugin on this site continuously fail with the following error:

    “An error occurred while attempting Constant Contact API request. Please check your details and try again.”

    I can provide a video of this occurring with the devtools open, if desired.

    – Website URL where the plugin is installed
    = https://velocityesports.com/exclusive-offers/

    – Is the customer using the most up-to-date version of WordPress, PHP, and the plugin? (See: https://www.ads-software.com/plugins/constant-contact-forms/ lists all current version requirements)
    = Site Owner says yes

    – Are there any other signup forms installed on the same page/site?
    = No

    
[2022-12-08 19:33:27] API.INFO: ConstantContact_API::get_lists:229  - http.status.authentication.invalid_token - Invalid access token: +OK [] []
[2022-12-08 19:34:24] API.INFO: ConstantContact_API::get_lists:229  - http.status.authentication.invalid_token - Invalid access token: +OK [] []
[2022-12-08 19:34:28] API.INFO: ConstantContact_API::get_lists:229  - http.status.authentication.invalid_token - Invalid access token: +OK [] []

    The page I need help with: [log in to see the link]

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  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @saygeadvice

    Have you been tinkering and trying to troubleshoot recently since you opened the support thread? Asking because I’m trying to fill in and submit to the form, but it’s giving me our “Please select at least one list to subscribe to.” error message, so I’m wondering if someone maybe deselected all the lists meant for the form?

Viewing 1 replies (of 1 total)
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