Hi @itsthatbrand
I hope you’re well today and thank you for your question!
I tried to submit the form to test it and I see that it results in ajax request giving “500 Internal Server Error” response.
Unfortunately, the “500” error is one of the most generic and undefined errors so it doesn’t fully explain the issue. Most common – but not the only ones – reasons for it are: server resource issues and code conflicts on site.
This will require more troubleshooting then. Please follow this steps:
1. Enable WordPress debugging to check if there are any additional errors
To do so:
a) add following lines to the “wp-config.php” file right above the “/* That’s all, stop editing */” line
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
b) once they are added, try submitting the form 2-3 times (you’ll still see the error)
c) and then look for the file “/wp-content/debug.log” on your server; open that file and see if there are any Fatal Errors logged around the time you submitted the form – if yes, let us know what are those errors.
2. perform a full conflict test
This is to identify what other plugin or theme on site is causing conflict or to rule out such conflict; to do so:
– temporarily switch theme to one of default themes like Twenty Twenty-Four or similar
– temporarily switch off all the plugins except Forminator
– try submitting the form
If the error still shows up, it’s not a conflict so you can re-enable your original theme and plugins and skip the rest of the test. Otherwise
– start enabling your original theme and plugins one-by-one, after each one submitting the form;
– at some point issue will come back so the last enabled thing (plugin or theme) right before it will be the cause of the conflict; let us know about it and we’ll take it form there
3. export the form and share it with us
This way we’ll be able to check the form itself on a test setup to make sure if it’s correctly configured and working.
To do so:
– go to the “Forminator -> Forms” page in your site’s back-end
– click on a little “gear” icon next to the form in question
– select “Export” option
– copy provided code and put it at https://pastebin.com
– share link to that paste in your response here
Note: this will only include form; it won’t include any submitted data and those will safely stay on your site (we don’t need them anyway).
@jorgeletralia
I understand that issue looks similar/same but it doesn’t mean that it is caused by the same thing. While I would suggest following the same steps as outlined above for troubleshooting, please start your own separate topic to receive assistance, as per this forum’s guidelines
https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
Kind regards,
Adam
