An error occurred while retrieving your product feed. Please try again later.
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We are testing your plugin against the one we’ve used for the last 5 years, but so far it’s not going well! After setting it up, clicking on the feed tab shows this:
An error occurred while retrieving your product feed. Please try again later.Additionally, Google Shopping reports that the plugin incorrectly provides them with full HTML code for every product description, rather than text, so every single product has a description that reads like this:
https://youtu.be/sipi34x6la0 <p><strong>Diode Dynamics SS3 Sport Type X Kit ABL White SAE Fog (Fog 80x8) Features</strong></p><ul><li>Advanced TIR optics provide high efficiency and focus</li><li>SAE-compliant road-legal output</li><li>Includes custom bracket for factory-style appearance</li><li>Plug and play no modification needed</li><li>Durable powdercoated aluminum extrusion</li><li>Engineered and Assembled in USA</li></ul><br><p><strong>Overview</strong></p><p><strong>Overview. </strong>
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Hello –
We’ve found another issue with this plugin.
Your plugin said that 725 products were not synced because of an issue:
“This value should be of type alnum [mpn]”
First, there is no such thing as “alnum” according to Google The plugin shouldn’t say that, it should say that the MPN needs to be reformatted.
Second, for this error your plugin is sending users to this page: https://support.google.com/merchants/answer/10538362?hl=en&ref_topic=6098333, which is wrong. For an MPN error it should send them to this page: https://support.google.com/merchants/answer/6324482?hl=en
Third, we noticed that the error is caused ONLY with products that have MPN’s that have a dash in them, or a period, such as “0115-3500”. Every other plugin that sends an MPN to Google Merchant Center with a dash in it has no issues at all in Merchant Center. Your plugin fails wit every single MPN that has a dash or a period. Google very clearly says that MPS’s have dashes in them, so this is a flaw in your plugin, no with Google, as you can see here:
https://www.awesomescreenshot.com/image/19634014?key=abf746d54a13482c757e5b20bc5b0223
Fourth, to overcome this flaw with the plugin, we downloaded all 725 products were not synced and removed the dashes and periods from the MPN. We then re-uploaded them to Woocommerce, and your plugin failed to update them. All 725 of them now have an MPN with no dash, and all 725 of them still show as not-synced in your “Issues to resolve” section.
When a product is updated via a CSV file, your plugin needs to update Google, the same way all other plugins do; it’s doing nothing and now we have 725 products that Google doesn’t even see.
We tested this today and if we alter the GTIN number or SKU, your plugin updates Google via API, but if we alter it via CSV upload, which is more common for Woocommerce store owners, it doesn’t. That’s a huge issue.
We also found an issue with this plugin when Google disapproves a product because the manufacturer used text in the image. Google disapproves product images stating “Promotional overlay on image [image link]”. When we edit a product image in Woocommerce and replace it with a version without text on it, your plugin doesn’t inform Google that the image was changed.
Example:
Before image: https://nomadicsupply.com/wp-content/uploads/DD6386P_0-GBFG.jpg
After Image: https://nomadicsupply.com/diode-dynamics-stage-series-2-led-pod-sport-yellow-fog-standard-abl-pair/
Here is a screenshot proving this flaw:
https://www.awesomescreenshot.com/image/19635151?key=bccf0561c3dcd8aff73b5532b1844ea5And proof that the image was replaced long ago:
https://nomadicsupply.com/clc-work-gear-1537-13-multi-compartment-tool-carrier/Image is fixed, yet Google states that their API was never told it was updated.
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