An important update is required for WooCommerce

Hey everyone!

I understand that having this message showing when the plugin is updated is frustrating.

Can you please try deactivating Woo and removing it (don’t worry, you won’t lose any data) and then downloading it again to see if the issue persists?

If the issue persists and you are not the thread starter, per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

Have a wonderful day!

@carolm29: Thanks for your response! Also a wonderful day to you!

Is there somewhere a roadmap for deactivating Woocommerce and removing it without losing any data?I’ve searched for it but I am not sure which way to follow.

Many thanks!

@carolm29 Hi Carol.

I made your suggestion but the message still appears.

No cache plugin and cookies.

Thanks.

BR

Same here, message still appears.

To be honest, deactivating and re-activating the plugin is not a solution for a live production site anyway. Just make the “Dismiss” button work, please, as it’s already there and obviously supposed to dismiss it.

Somebody had posted a workaround here, hiding it via CSS (“.woocommerce-store-alerts {display: none !important;}”). Unfortunately, this post appears to have been deleted ??

Same here.
Since neither updating WooCommerce to the latest version 8.9.3 nor dis- and reenabling WooCommerce helped, and the message takes away screen space in each and every woocommerce-related screen, even when editing a product, I deleted the WC-order-attribution-update-June-2024 entry in the %prefix%_wp_admin_notes DB table.

That is really odd, why did they delete my post?

Nothing I’ve done bar the css hack has worked, I’ll look into the database fix.

I have the same issue on woo sites… another miss, just like the one when setting up woo forcing you to accept all steps otherwise setup is never set to completed.

Woo is updated on all installs and the message stays active. So Woo, please get you act together, take responsibility and fix these issues.

Do not recommend disabling the plugin on a live site, that’s the worst possible advise I have ever heard.

Thank you

Hi @ everyone,

Can you please make sure both the plugin and the database are updated? Can you fully dismiss the update notice after this? I’ve been able to dismiss the notice on my test sites after doing this.

Thanks!
-OP

How can you verify the database update?

Same issue for me, one of many times in the past few years I’ve had the “notice can’t be dismissed” issue” with WooCommerce on multiple different sites. Unreal how flaky it is.

Same here since the latest update.. Clearly a bug that WooCommerce dev needs to solve.

Interesting, hot take here: I use WooCommerce because it’s free. If it was paid, I’d 100% look elsewhere.

Hi @antonic93,

How can you verify the database update?

In your “WooCommerce > Status > System Status > Database” you can check that the database version matches the plugin version.

If it needs updating, you can do so by going to “WooCommerce > Status > Tools > Update database”.

Kindly let us know.

@ everyone, thank you so much for the feedback. We’re reading all of your valuable input and taking this into consideration to handle important notices better in the future.

Thanks!
-OP

The problem exists on five sites out of five.
The data matches the program version. Reinstallation does not help.
I updated the new version manually and not automatically. Maybe this is the problem.

Great tip, @philbee, with the database entry.

The following dismisses the notice:

Access your database (e.g. via phpMyAdmin). Go to “wp_wc_admin_notes” (where “wp_” is your database prefix for this WordPress installation). Search for the entry “WC-order-attribution-update-June-2024” or order by “date_created”. Edit this entry, change “status” from “unactioned” to “actioned” (“pending” works as well).