An unexpected error occured

  • Whilst trying to load a ThemeForest theme I got the following error message : An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration.

    This exact error message has previously been mentioned on the Forum (3 months ago)with an answer that said : This typically means that openssl on your server is out of date, unless of course www.ads-software.com is actually offline.You’ll need to ask your hosting provider to upgrade openssl on the server to the latest release (currently 1.0.2e)

    Having spoken to my hosting provider they assure me that the latest release is operative.

    Has anyone else come across this problem?

    Please make any replies as simple as possible. I am not a “teckie”!

    My operating system is Windows 7 Home Premium, my browser is Internet Explorer v 7

    John Devine

Viewing 3 replies - 1 through 3 (of 3 total)

  • Searching for that error message for other potential causes I see it might be a proxy server or firewall. Perhaps try again while connecting to the internet using a different connection. Also double-check in Settings > General your WordPress Address and Site Address contain correct info.
    More info: https://www.ads-software.com/support/topic/please-helpan-unexpected-error-occurredsomething-may-be-wrong-with-wordpress

    Thread Starter johndevine

    (@johndevine)

    Dan,
    Thanks for the response.
    I’ve looked at both the WordPress address and the site address. They are both set to my web address. Presumably the WordPress address should be https://www.www.ads-software.com. As far as the site address is concerned it says to enter the address if I want my site home page to be different from my WordPress installation directory. I don’t think I do so presumably I can leave this field blank.
    Not sure what to do with proxy servers etc

    Regards
    John

    Under Settings > General the WordPress address should be something like:
    https://www.mydomainname.com

    I usually enter the same thing for the Site Address to.

    I’ve you are connecting to the internet from a school or work you might be going through a proxy server or firefall. You might try connecting from home or somewhere else.

Viewing 3 replies - 1 through 3 (of 3 total)
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