An unexpected error occurred. Please try again.

  • I am constantly getting this error message “An unexpected error occurred. Please try again.” The credits on my openai are being used but I am not getting the descriptions. Please look into it. I have already checked the status of openai and it was working normally without any issues. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author James Collins

    (@jamescollins)

    Hi @vanessa4325,

    Sorry to hear about the trouble here.

    We aren’t able to replicate this error unfortunately. Things are working as expected when we try it.

    Are you getting this error for all products on your store, or just some of them?

    Is the error occurring today also?

    James

    Thread Starter vanessa4325

    (@vanessa4325)

    Hi James,

    Thank you for the prompt response. Unfortunately its still happening, I just tried moments ago and I am still getting the same error message, while on Openai its using my credits. I don’t really know what is causing it but its happening on almost all the products featuring a women’s dress, just now I tried for 6 products and I was able to get the description for only 1. The rest 5 keeps on giving the same error message time and again. I also tried to remove the openai API key and get a new one but it didnt help. I also tried to remove the plugin and reinstall it but the error is still here.

    Please let me know what could help you in finding the error and fixing it. Thank you.
    Vane

    Hello @vanessa4325

    Were you able to solve the issue coz I’m experiencing the same?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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