An unexpected error occurred. Please try again.

  • Resolved rahem

    (@rahem)


    1 month, 2 weeks ago

    since today, i ve an error ‘An unexpected error occurred. Please try again.’ when i send the form..

    when i check logs in stripe, nothing arrived, i cant get them. i think the website is not connected anymore to stripe

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @rahem,

    Sorry that you’re having problems. I just tested your form and see the error as well.

    1. Can you confirm you are connected to Stripe? On the main plugin page, on the “Stripe” tab. Please see if you are connected. If not, please connect.
    2. Can you please share a screenshot of the “PayPal & Stripe” settings tab.

    Usually this error is related to a missing field or not connected to Stripe.

    Best,
    Scott

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @rahem,

    I haven’t heard from you, so I’m going to close this ticket. But if you still need help, please just reply to it and I’ll be happy to help further.

    Best,
    Scott

Viewing 2 replies - 1 through 2 (of 2 total)
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