“An unexpected error occurred. Something may be wrong with www.ads-software.com”

  • Hi, I am getting the error “An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration” and similar errors on the plugins, themes and updates pages admin.

    The site is working fine, but the consequence I can see with this error is that I can’t update the site automatically from admin, nor search and install plugins quickly as needed. So would like to fix this if I can. This is only a recent development (I had no problems a week ago)

    I have searched these forums, but not yet found a solution or a series of debugging steps I can take to figure it out.

    I am using an AWS EC2 instance
    AVADA theme
    The only plugin that I can think of (which I have deactivated/activated to test) that might be playing with some caching type settings includes “W3 Total Cache” and have flushed everything there.

    I have tried deactivating all themes and plugins as well.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi

    This seems to be a generic error, I don’t know what it means, but if I had to fix I would search in the PHP code where this message is displayed and call to debug_print_backtrace() to check the backtrack and find the function, class, file… that fails.

    If you can access to SSH console try

    find . -name '*.php' -exec grep -l 'Something may be wrong with www.ads-software.com' {} \;

    Hope it helps

    Thread Starter shoopiable

    (@shoopiable)

    Thanks Luis,

    The error is the same as this (https://core.trac.www.ads-software.com/ticket/32027). Given it occurs on the pages where wordpress tries to phone home (i.e. contact wordpress to be able to search teh list of plugins/themes), it seems to be a problem with outgoing HTTP connections on my server. Given I’m on AWS, I thought it might have something to do with my security groups.. but I have outgoing ports set up as expected (TCP port 80)

    • This reply was modified 7 years, 9 months ago by shoopiable. Reason: just being clearer
Viewing 2 replies - 1 through 2 (of 2 total)
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