• An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.
    receievd this error on clicking add theme in the admin section

Viewing 14 replies - 1 through 14 (of 14 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please install the health check plugin and report back its findings: https://www.ads-software.com/plugins/health-check/

    Use the debug tab to get a list of things and paste that here.

    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    No errors are getting logged even tried to enable debug still no luck no other plugins or themes are install its plain new wordpress installation

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    What does health check say?

    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    Adding in

    Active editor WP_Image_Editor_GD
    Imagick Module Version Imagick not available
    ImageMagick Version Imagick not available
    GD Version bundled (2.1.0 compatible)

    Ghostscript Version 9.07

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Anything about openssl? Really, just paste in the output on the debug tab.

    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    Server architecture Linux 3.10.0-862.9.1.el7.x86_64 x86_64
    PHP Version 5.6.28 (Supports 64bit values)
    PHP SAPI cgi-fcgi
    PHP max input variables 10000
    PHP time limit 3000
    PHP memory limit 512M
    Max input time 600
    Upload max filesize 128M
    PHP post max size 128M
    cURL Version 7.38.0 OpenSSL/1.0.1e
    SUHOSIN installed Yes
    Is the Imagick library available No
    htaccess rules Your htaccess file only contains core WordPress features

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Really, just paste in the output on the debug tab.

    Also, where is your site hosted.

    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    
    				### WordPress ###
    
    Version: 4.9.7
    Language: en_US
    Permalink structure: /%year%/%monthnum%/%day%/%postname%/
    Is this site using HTTPS?: No
    Can anyone register on this site?: No
    Default comment status: open
    Is this a multisite?: No
    User Count: 1
    Communication with www.ads-software.com: www.ads-software.com is reachable
    Create loopback requests: The loopback request to your site completed successfully.
    
    ### Installation size ###
    
    Uploads Directory: 299.91 KB
    Themes Directory: 3.09 MB
    Plugins Directory: 504.20 KB
    Database size: 173.17 KB
    Whole WordPress Directory: 27.81 MB
    Total installation size: 27.98 MB
    
    ### Active Theme ###
    
    Name: Twenty Seventeen
    Version: 1.6
    Author: the WordPress team
    Author website: https://www.ads-software.com/
    Parent theme: Not a child theme
    Supported theme features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, starter-content, custom-header, widgets
    
    ### Other themes (2) ###
    
    Twenty Fifteen (twentyfifteen): Version 2.0 by the WordPress team
    Twenty Sixteen (twentysixteen): Version 1.5 by the WordPress team
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: Version 1.5.0
    
    ### Active Plugins (1) ###
    
    Health Check & Troubleshooting: Version 1.2.1 by The www.ads-software.com community
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: Version 4.0.3 by Automattic ( Latest version: 4.0.8 )
    Hello Dolly: Version 1.7 by Matt Mullenweg
    
    ### Media handling ###
    
    Active editor: WP_Image_Editor_GD
    Imagick Module Version: Imagick not available
    ImageMagick Version: Imagick not available
    GD Version: bundled (2.1.0 compatible)
    Ghostscript Version: 9.07
    
    ### Server ###
    
    Server architecture: Linux 3.10.0-862.9.1.el7.x86_64 x86_64
    PHP Version: 5.6.28 (Supports 64bit values)
    PHP SAPI: cgi-fcgi
    PHP max input variables: 10000
    PHP time limit: 3000
    PHP memory limit: 512M
    Max input time: 600
    Upload max filesize: 128M
    PHP post max size: 128M
    cURL Version: 7.38.0 OpenSSL/1.0.1e
    SUHOSIN installed: Yes
    Is the Imagick library available: No
    htaccess rules: Your htaccess file only contains core WordPress features
    
    ### Database ###
    
    Extension: mysqli
    Server version: 5.6.39
    Client version: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
    Database prefix: wp_
    
    ### WordPress Constants ###
    
    ABSPATH: /home/hollywoo/public_html/qa/
    WP_HOME: Undefined
    WP_SITEURL: Undefined
    WP_DEBUG: Disabled
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG_DISPLAY: Enabled
    WP_DEBUG_LOG: Disabled
    SCRIPT_DEBUG: Disabled
    WP_CACHE: Disabled
    CONCATENATE_SCRIPTS: Undefined
    COMPRESS_SCRIPTS: Undefined
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined
    
    ### Filesystem Permissions ###
    
    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable
    
    
    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    Also having issue in viewing the media library it does not load

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Good news:

    Communication with www.ads-software.com: www.ads-software.com is reachable and your openSSL version is OK. So….

    What happens if you go to plugins -> add new? Then themes -> add new.

    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    when i go to add new theme
    i recieved this error

    “An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Where is your site hosted?

    Thread Starter vanessamediastinct

    (@vanessamediastinct)

    liquid web hosting

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    At this point, all I can suggest is that you check with Liquid Web tech support as there may be a firewall or something odd going on.

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘An unexpected error occurred. Something may be wrong with www.ads-software.com or this’ is closed to new replies.