Analytics error: not showing Point of Sale orders

  • Resolved rebeccaolson

    (@rebeccaolson)


    2 years ago

    My Analytics report has stopped showing my point of sale orders. Online orders are still being fetched in the report.

    I am using the Point of Sale for Woocommerce plugin, and I’m unsure if the issue lies with the plugin or with core Woocommerce. I have contacted the POS plugin support but have not yet heard back. The Point of Sale plugin is otherwise functioning without issue, and the point of sale orders are showing in my Woocommerce dashboard.

    Troubleshooting I have tried so far:
    -Made sure theme, WP, and plugins are up to date
    -Switched to WP 2022 theme
    -Disabled all plugins except Woocommerce
    -Cleared website cache

    The issue persists. In Woocommerce > Status > Scheduled Actions I see an error:
    wc-admin_import_orders_batch | Failed | unexpected shutdown: PHP Fatal error Call to a member function get_customer_id() on boolean in /home3…./class-wc-admin-reports-customers-data-store.php on line 441

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  • Thread Starter rebeccaolson

    (@rebeccaolson)

    Update: The issue was unrelated to the Scheduled Actions error. The POS plugin author created a patch to resolve it, and that did not work. However, I went into Woocommerce > Status > Tools and cleared the Analytics cache and then restored the historical data, and that did work. I’m still unsure what caused the error initially, but the steps above seem to have resolved it.
    Just wanted to update the thread in case it helps someone else experiencing the same issue.

    Hi @rebeccaolson

    Thanks for reaching out!

    Firstly, I apologize for the delayed response.

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

    Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Thanks!

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