Analytics is not displayed correctly

I have a similar mistake. The reports seem to have a number of bugs. In my case the reports behave erratically overall.

Both in reporting todays sales, as well as past sales (and their comparison). I guess it is a trivial bug that just happens to have enormous impact.

We are looking forward to the fix.

I’m having the same issue, I’m hoping they fix the bug soon.

Hi,

I understand the pending orders are not visible in the analytics revenue and order sections.

In WooCommerce, an order can have different statuses such as Completed, Pending, Processing, etc. When you’re viewing your analytics data (such as orders, products, or customers statistics) there might be certain order statuses that you don’t want to include in your analysis or reports. They are called “excluded statuses“.

An “Excluded Status” in WooCommerce Analytics Settings refers to the order status(es) that you choose to exclude from your analytics reports – In other words, orders with an excluded status won’t be considered while calculating the data for your analytics. By excluding specific statuses, you can obtain a more accurate representation of your store’s performance based on the criteria you wish to focus on.

To configure which statuses you’d like to exclude, simply follow these steps:

1. Go to your WordPress Dashboard.
2. Click on Analytics > Settings.
3. You’ll find a section called “Excluded Statuses”. Here you can select the order statuses you’d like to exclude from the analytics reports.
4. Make sure to save.

May I ask, can you check under WooCommerce > analytics > settings and let me know what are your excluded statuses? I am asking because by default, orders with non-excluded statuses are listed.

I was checking on my site, I create a pending payment order, and when filtering into the Analytics > orders section you can see the pending payment orders, is it like this on your end?

Can you provide screenshots on your end about it?

More info:

• https://woocommerce.com/document/woocommerce-analytics/orders-report/
• https://woocommerce.com/document/woocommerce-analytics/revenue-report/

Let us know if there are any questions.

Sadly this has not solved my issues.

The new version has totally altered all my reports – they make no sense. I also noticed that even in last years reports it gives me some weird results.

This is because the default reports are now based on the date the orders were paid rather than when they were created.

I wonder why you did this without informing the users in an explicit way.

• This reply was modified 1 year, 7 months ago by dimitrisv.

Hi @dimitrisv

Thanks for reaching out!

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.

We’ll be more than happy to help there ??

Thank you for the response. The issue was resolved as mentioned in my previous post:

This is because the default reports are now based on the date the orders were paid rather than when they were created.

Hi @dimitrisv

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??