Analytics not Connect Service

  • Resolved shivamchaurasia

    (@shivamchaurasia)


    1 year, 6 months ago

    I wanted to bring to your attention an issue we’re currently facing with our Google Analytics connection in Site Kit.

    It appears that our Google Analytics is not connecting as expected, and this is affecting our ability to gather essential data and insights. We understand the importance of accurate analytics data for our operations and decision-making.

    We kindly request your assistance in resolving this matter promptly. If you could please assign a team member or expert to investigate and rectify the issue, we would greatly appreciate it.

    If you need any specific information or access from our end to diagnose and fix the problem, please let us know, and we will provide it promptly.

    Thank you for your prompt attention to this issue. We look forward to resolving it together and ensuring that our Google Analytics connection is up and running smoothly.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @shivamchaurasia. Based on your comments, please share the following and we can investigate this further:

    1. Your Site Health information. You can use this form to share privately if preferred.??
    2. When you mention that Analytics is not connecting, do you encounter an error message or warning, or is it just that you’re not seeing data within the Site Kit dashboard as expected? If you’re encountering any error, please share this here.

    Let me know if you have any questions with the above.

    Thread Starter shivamchaurasia

    (@shivamchaurasia)

    I’ve submitted my Site Health information through the provided form. Regarding the Analytics issue, there weren’t any error messages or warnings. It’s just that I wasn’t seeing the expected data within the Site Kit dashboard. I’ve since updated the information in the form, so kindly review it at your earliest convenience. If you require any further details or have additional questions, please don’t hesitate to reach out. Thank you for your prompt assistance.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing this additional information @shivamchaurasia. From reviewing the details, and inspecting your site manually and via the tagassistant service, it looks like you don’t have a GA4 snippet placed via Site Kit. There is a Google Tag Manager snippet present, although I don’t see any trace of a GA4 tag active.

    I also noticed that you have the Universal Analytics (UA) dashboard view active within Site Kit. Are you looking to view GA4 data within the Site Kit dashboard? If so, please visit your Site Kit settings and switch to a GA4 dashboard view (Site Kit > Settings > Analytics > Edit > Display metrics from Google Analytics 4 on the dashboard). Please also ensure you are using Site Kit to place your GA4 snippet from within the same settings. After doing so, let me know and I’ll check your site once more.

    Ask if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)
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