Analytics not importing

  • Resolved wollyhood

    (@wollyhood)


    2 years, 1 month ago

    Hi,

    I ran an update on my website today and now my revenue reports are no longer showing any sales.
    Tried to import Historical data but the import just never finishes. The last message I get is: “Imported Orders and Refunds 4625 of 4616” and then it keeps running on finalizing forever. It seem to have imported my registered customers just fine.

    I have tried several times, emptied the cache, checked pending actions, etc but nothing works. I am curious as to why it shows 4625 orders when there should only be 4616 but I really need to find a way to show my sales again.
    All my plugins are up to date, the only error I get in my log is this one:

    2022-09-26T09:32:12+00:00 CRITICAL Unparenthesizeda ? b : c ? d : eis not supported. Use either(a ? b : c) ? d : eora ? b : (c ? d : e)` in /home/wollyhoo/public_html/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 644

    2022-09-26T09:32:14+00:00 CRITICAL Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e) in /home/wollyhoo/public_html/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 644`

    I checked the file but can’t find this issue in it so I am not sure what to do with it and don’t know if that is the cause for my Analytics issue.

    Does anyone have any ideas? Thx

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @wollyhood!

    Thank you for reaching out.

    Could you please try changing your theme back to a default one like Storefront, deactivating all plugins except for WooCommerce and then reimporting historical data to see if it helps?

    Regarding the logs you get, are you using some custom coding on your site?

    In this case, to know more about your site setup and check further into this, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

    Thanks!

    Thread Starter wollyhood

    (@wollyhood)

    I have tried this now several times but it still is not importing my orders (my customers yes but it had done that before too).

    It always ends up on “Status: Finalizing” and keeps running forever.
    I don’t understand why it is trying to import more orders that there actually are:
    Imported Orders and Refunds 4675 of 4661

    Is there anything else I can try?
    Thx

    Hi there @wollyhood ??

    Is there anything else I can try?

    I understand you are still facing an issue with importing your orders.

    The error you are sharing with us, seems to be originating from a website builder, installed on the site.

    What method are you using to import historical data?

    Additionally, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?You can use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

Viewing 3 replies - 1 through 3 (of 3 total)
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