Hey there!
When it comes to email, WooCommerce uses the default wp_mail()
function. There are two major things that can happen wrong with emails:
1. Your emails aren’t sent. In order to check if this is the case, please install WP Mail Logging and activate it. This will add a section to your side menu in your WordPress admin that lists all emails that are sent out. Please go through the process again and check if the expected email is sent.
2. Your emails are sent but do not arrive. This can in most cases be fixed by sending your emails via another server. You can read more about this in this document about frequently asked questions regarding emails.
If you still don’t get any emails at that point, please come back to this thread!