• Resolved qtwrk

    (@qtwrk)


    Hi,

    when go to Analtyics , the Products and Orders (other like revenue also happens though) will show in blank

    if I do hard refresh , the content shows up for a second , then disappear immediately

    and it comes with some javascript error as screenshot

    I have tried disable all plugins, only keep WooCommerce 9.3.3 , and also switch to StoreFront theme , still act same

    I found this https://github.com/woocommerce/woocommerce/issues/40881 , it seems similar issue , if I delete all 8k products , it works for the main entry , but if I select any other date, it returns to blank again

    I think it’s something wrong with the javascript

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello qtwrk,

    Thank you for contacting WooCommerce support.

    If you’re encountering the same issue as described in the GitHub report you referenced, I recommend setting up a staging site for further testing.

    On the staging site, disable all plugins except WooCommerce and switch to the Twenty Twenty-Four theme. I understand you’ve already tried disabling plugins and switching themes on the live site, but performing this on a staging site ensures a safer environment for deeper testing without impacting the live site.

    Once you’ve done this, please share the System Status Report from the staging site after all plugins have been disabled. This will give us more information and help diagnose any underlying issues.

    Let me know when you have the report or if you encounter any difficulties setting up the staging environment.

    Best regards.

    Thread Starter qtwrk

    (@qtwrk)

    interestingly , when I copy paste to a stage site , where I only updated site domain in database wp_options table , and DB name/user/pass in wp-config.php , these 2 problematic pages just opens in dev site

    what does that leave us ?

    Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @qtwrk ,

    It’s good to hear the pages are opening correctly on the staging site. This suggests there might be a conflict or a setting on your live site that isn’t present on the staging site. Differences between the two could be from additional plugins, different configurations, server environment, or perhaps caching mechanisms in the live environment.

    To narrow down the cause, could you verify if the server settings for both sites are identical and ensure that any caching on the live site is temporarily disabled? It’s also worth checking if any security plugins or settings that might block the analytics are present on the live site but not on the staging site.

    How does the System Status Report from the staging site compare to the one from your live site? Spotting any disparities here could offer further clues.

    Also, here are some things you can try:

    1. Ensure that caching is turned off on your live site, as sometimes cached data can cause display issues.
    2. Compare the active plugins between your live and staging sites. A plugin that’s active on your live site may be causing a conflict.
    3. Check if there are any differences in the .htaccess file or server configuration between the two sites.
    4. See if any additional security measures on the live site might be affecting the analytics display.

    Lastly, if the staging site wasn’t recently created, please confirm if both the staging and live sites are running the same version of WooCommerce and PHP. Differences in versions could potentially lead to such issues.

    Keep us posted on what you find, or if you need assistance comparing the System Status Reports, send both of them here using the “<code>” block.

    Understanding System Status Report: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/

Viewing 3 replies - 1 through 3 (of 3 total)
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