Analytics shows 0 revenue since 9 of July

Hi there,

I tried to disable all plugins and set the theme back to WordPress default but that doesn’t change anything.

Could you double check your settings here and see that the relevant order status are not excluded here. https://d.pr/i/Z8J5Wy
Does that change anything?

Kind regards,

Dear Con a11n,

I double checked the settings, this is right.

Gr, Wiebe

Hi there,

If you go to WooCommerce > Status > Scheduled Actions, do you see any actions with the hook wc-admin_import_orders listed under Pending, or Failed?

Please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Hi Kellymetal,

Thanks for your help! This is my report.

I see that all of the wc-admin_import_orders are cancelled since 9th of July (from than on I see the zero revenue). The systems tries multiple times a day but it’s always cancelled.

This is the report:

### WordPress Environment ###

WordPress address (URL): ***
Site address (URL): ***
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 0
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: ***
Totale databasegrootte: 53.08MB
Database datagrootte: 42.89MB
Database index grootte: 10.19MB
***woocommerce_sessions: Data: 3.00MB + Index: 0.17MB + Engine MyISAM
***woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_order_items: Data: 0.23MB + Index: 0.12MB + Engine MyISAM
***woocommerce_order_itemmeta: Data: 2.23MB + Index: 0.99MB + Engine MyISAM
***woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***actionscheduler_actions: Data: 3.29MB + Index: 1.23MB + Engine MyISAM
***actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***actionscheduler_logs: Data: 1.67MB + Index: 1.30MB + Engine MyISAM
***aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***aiowps_failed_logins: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
***aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***aiowps_login_activity: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
***aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***comments: Data: 0.92MB + Index: 0.38MB + Engine MyISAM
***et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***gf_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***gf_entry_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
***gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
***gf_form_revisions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
***gf_form_view: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
***gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
***glossary_related: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***litespeed_img_optm: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
***mollie_pending_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***options: Data: 0.42MB + Index: 0.10MB + Engine MyISAM
***pmxe_exports: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
***pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
***pmxe_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
***pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
***postmeta: Data: 9.91MB + Index: 1.95MB + Engine MyISAM
***posts: Data: 3.44MB + Index: 0.17MB + Engine MyISAM
***rednao_wc_invoice: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***rednao_wc_invoices_created: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
***rednao_wc_invoices_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
***term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
***usermeta: Data: 0.36MB + Index: 0.22MB + Engine MyISAM
***users: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
***wafp_clicks: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
***wafp_commissions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
***wafp_links: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***wafp_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***wafp_responses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***wafp_transactions: Data: 0.03MB + Index: 0.09MB + Engine MyISAM
***wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
***wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
***wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
***wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***wc_customer_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
***wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***wc_order_coupon_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
***wc_order_product_lookup: Data: 0.19MB + Index: 0.16MB + Engine MyISAM
***wc_order_stats: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
***wc_order_tax_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
***wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
***wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
***woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
***wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
***yoast_indexable: Data: 0.56MB + Index: 0.18MB + Engine MyISAM
***yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
***yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
***yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
***yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wwk_actionscheduler_actions: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wwk_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wwk_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_comments: Data: 0.39MB + Index: 0.16MB + Engine MyISAM
wwk_et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_gf_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_gf_entry_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_gf_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wwk_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_gf_form_view: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wwk_glossary_related: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_litespeed_img_optm: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wwk_mollie_pending_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_options: Data: 3.17MB + Index: 0.17MB + Engine MyISAM
wwk_postmeta: Data: 6.88MB + Index: 0.90MB + Engine MyISAM
wwk_posts: Data: 3.15MB + Index: 0.10MB + Engine MyISAM
wwk_rednao_wc_invoice: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_rednao_wc_invoices_created: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wwk_rednao_wc_invoices_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wwk_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wwk_usermeta: Data: 0.19MB + Index: 0.13MB + Engine MyISAM
wwk_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wwk_wafp_clicks: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wwk_wafp_commissions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wwk_wafp_links: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_wafp_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wafp_responses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wafp_transactions: Data: 0.03MB + Index: 0.08MB + Engine MyISAM
wwk_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wwk_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_wc_order_product_lookup: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
wwk_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wwk_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wwk_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wwk_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_order_itemmeta: Data: 0.69MB + Index: 0.36MB + Engine MyISAM
wwk_woocommerce_order_items: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wwk_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_woo_shippment_provider: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wwk_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_yoast_indexable: Data: 0.37MB + Index: 0.09MB + Engine MyISAM
wwk_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wwk_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wwk_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wwk_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 206
custom_css: 1
et_body_layout: 11
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 30
et_template: 58
et_theme_builder: 1
nav_menu_item: 9
oembed_cache: 17
page: 26
post: 9
postman_sent_mail: 250
product: 60
product_variation: 2
revision: 18
shop_coupon: 52
shop_order: 775
shop_order_refund: 3
testify-testimonial: 5
wpfeedback: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Gravity Forms: door Gravity Forms – 2.5.7
All In One WP Security: door Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.8

Bloom: door Elegant Themes – 1.3.12
Code Snippets: door Code Snippets Pro – 2.14.1
Divi Booster: door Dan Mossop – 3.5.2
EU VAT for WooCommerce Pro: door WPWhale – 2.3.3
Gravity Forms Survey add-on: door Gravity Forms – 3.5
MC4WP: Mailchimp for WordPress: door ibericode – 4.8.6
Mollie-betalingen voor WooCommerce: door Mollie – 6.5.1
Post SMTP: door Yehuda Hassine – 2.0.23
SB Add WooCommerce Tabs: door Sean Barton (Tortoise IT) – 1.1
SiteGround Optimizer: door SiteGround – 5.8.2
Simple Custom Post Order: door Colorlib – 2.5.6
Testify: door Aspen Grove Studios – 2.0.3
URL Coupons for WooCommerce: door Algoritmika Ltd – 1.5.4
White Label CMS: door www.videousermanuals.com – 2.2.2
Geavanceerde tracking van zendingen voor WooCommerce: door zorem – 3.2.5
WooCommerce Admin: door WooCommerce – 2.4.1
WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.9.0
WooCommerce PDF Invoices & Packing Slips Premium Templates: door Ewout Fernhout – 2.9.13
WooCommerce: door Automattic – 5.4.1
Yoast SEO: door Team Yoast – 16.6.1
WP All Export: door Soflyy – 1.2.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Must Use Plugins (1) ###

installatron_hide_status_test.php: door  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #8 - /winkel/
Winkelmand: #9 - /winkelmand/
Afrekenen: #10 - /afrekenen/
Mijn account: #11 - /mijn-account/
Algemene voorwaarden: #237712 - /leveringsvoorwaarden/

### Theme ###

Name: Divi
Version: 4.9.7
Author URL: https://www.elegantthemes.com
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Afgerond: 9.071
Oldest: 2021-07-05 22:23:59 +0200
Newest: 2021-07-08 22:56:10 +0200

In afwachting: 4.186
Oldest: -0001-11-30 00:19:32 +0019
Newest: 2021-07-13 09:20:02 +0200

Geannuleerd: 24
Oldest: -0001-11-30 00:19:32 +0019
Newest: -0001-11-30 00:19:32 +0019

### Status report information ###

Generated at: 2021-07-13 09:21:51 +02:00

Dear kellymetal a11n,

When I disabled my plugins the import job for the analytics works, so I will find out which plugin is disabling this a get in contact with them. Thanks for your help, found it because you told me about the reports.

Gr, Wiebe

@wiebe1996 I see no info here that needs to be removed as a security measure.