Analytics tag disapperaing

  • Resolved babblebird01

    (@babblebird01)


    2 years, 10 months ago

    Hi,
    I added this plugin to a site today, it doesn’t seem to be working. If I look at real time analytics, whilst viewing the site, it doesn’t show and also on the analytics menu instead of having Realtime, Audience, Acquisition and Behavior I have Acquisition, Engagement and Monitisation.
    I then went back in to the plugin settings and noticed that the analytics tag I’d added to Custom Tracker Objects was no longer there. I added it again and it disappeared again.

    What am I doing wrong?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeff Starr

    (@specialk)

    Glad to help. I’m not sure what might be happening, but looking at your page it seems that you are using some other plugin to add the Google Analytic tracking code. I don’t see the tracking code that is added by this plugin.

    Thread Starter babblebird01

    (@babblebird01)

    Hi,

    Thanks for coming back to me so quickly. This was a plugin I’d used previously. I cleared the cache and I can now see the tag I added via the GA Google Analytics plugin (even though I can’t see this in the plugin on the website).

    However, in analytics the reports menu is still showing Real Time, Acquisition, Engagement and Monitisation rather than Realtime, Audience, Acquisition and Behavior.

    Is that right? Or have I set the analytics up wrong?

    Plugin Author Jeff Starr

    (@specialk)

    Glad to help. Here’s the deal, the plugin only adds a small bit of tracking code. That’s it. Everything else — all of the crawling, collecting data, etc. — that’s all on google. So that in mind, it looks like the plugin is doing its part and adding the required tracking code. From there if something is not working, you can double-check that your tracking ID is correct, and/or ask for help in the google support forum. There someone with “google powers” will be able to help with your GA account.

    I hope this helps, let me know if I can provide any further infos.

    Thread Starter babblebird01

    (@babblebird01)

    Thanks Jeff,

    Yes, you’re right – the plugin was indeed doing it’s thing. It was me I’d set the property up wrong, I’ve now fixed it. So sorry to have wasted your time.

    Thanks again.

    Lisa.

    Plugin Author Jeff Starr

    (@specialk)

    Hi Lisa, no problem at all.

    Glad you got it sorted.

    Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)
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