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henesuo
(@henesuo)

6 months ago
1. If you are in the https://freija-yarn.com/ main page and try to select from the header menu Tietoa – Toimitustavat ja -kulut nothing happens. It is an anchor link.
2. If you select and open it in another tab it works fine: it opens https://freija-yarn.com/tietoa/ page and scrolls down to “Toimitustavat ja -kulut?Suomessa” section.
3. If you are already in https://freija-yarn.com/tietoa/ page and select the link it scrolls down fine to Toimitustavat ja -kulut?Suomessa” section.
To me seems that anchor links are partly broken. Problem is same in PC and mobile with Google Chrome at least.

I have updated the Ocean Sticky Header, Ocean Extra and OceanWP to their latest version. This feature has worked in the past and I am not sure at which point it broke down.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Abhishek
(@abhikr781)

6 months ago

Hello @henesuo ,

I hope you are doing well.

Sorry but giving support for premium extensions against the forum guideline.

Please refer the post: https://www.ads-software.com/support/topic/paid-customers-please-read-this-before-posting/

Thank you.

Thread Starter henesuo
(@henesuo)

6 months ago

Hello,

Sorry didn’t remember that.

Also when I disabled Sticky header the problem disappeared so must be some problem in that extension.

Shahin
(@skalanter)

6 months ago

Hello @henesuo,

According to the forum rules, we’re unable to provide support for commercial products/services, and “Ocean Sticky Header” is a commercial plugin. Would you please read the forum guidelines: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products?

Regarding the support for the premium products, please read the pinned topic in the forum; here: https://www.ads-software.com/support/theme/oceanwp/#:~:text=Paid%20Customers%2C%20please%20read%20this%20before%20posting

Thank you for understanding,
Best Regards

Thread Starter henesuo
(@henesuo)

6 months ago

Yes I got it already first time thank you. That is why I mentioned in my last message that it seems to be problem with the paid extension “Ocean Sticky header” therefore I created suppor request directly to developer. The Ocean Extra?and?OceanWP are free so I think it was too early for you to say that I do not get support in here as problem could have been in also those two.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Anchor links not working’ is closed to new replies.

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