And another “No Customer Service”!

  • No reaction to support-threads

    … no service / nothing!
    Is this the service for FREE-USERS!?

    I′ll tell you a secret: The Free-User of today will be your Premium-User tomorrow.

    Exception: Not when you ignore the problems of free-users!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello René Deutscher,
    thank you for reaching out. We are very sorry to hear your opinion.

    As you can see in the support thread we have answered the previous questions for the same ticket with the Avatar name of “Reporter”. Sorry, if you did not recognize this as coming from our team.

    We respond to all tickets usually within 24-48 hours during office hours, whether they are free-users or paying customers. Your post came in on Thursday night and we already answered in the thread on the same day that we are working on the issue. So we kindly ask you to give us at least 2-3 workdays to find a solution.
    The issue will be solved with the next update which is expected for tomorrow.

    Please let us know if you have any other questions about Blog2Social and we promise to get back to you as soon as possible.

    Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    Hello René,

    Thank you for your patience. I am reaching out to you because I wanted to let you know that the issue you faced related to the missing keywords was fixed with the latest Blog2Social plugin update. The keywords/hashtags are reactivated inside your social media posts.

    Thank you for your patience and thank you for your feedback.

Viewing 2 replies - 1 through 2 (of 2 total)
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