Animated Coffee Cup

  • Resolved rneumann1

    (@rneumann1)


    6 months, 1 week ago

    I have installed the Advanced Views Lite plugin and every time I try to click Add View or Add Card I get the Animated Coffee Cup, after the proper screen flashes.

    I looked at the similar question from the earlier person ( https://www.ads-software.com/support/topic/animated-cup/), but I cannot seem to find the same directory structure that was described.

    I have tried deactivating other plugins, and that did not help.

    Any help would be welcomed.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WPLake

    (@wplakeorg)

    Hi @rneumann1

    We’re sorry to hear that you’re experiencing issues.
    Let’s help you troubleshoot the issue and get it fixed.

    To help us identify the problem, please can you go to your Advanced Views > Settings > Debugging tab and at the bottom of the page, turn on ‘Generate debug dump’ and then “Save Changes”. Then please send the debug file to our Support team.

    Thank you.

    Thread Starter rneumann1

    (@rneumann1)

    This problem was resolved professionally and completely by Baxter Jones of WPLake Support.

    Here is the specific feedback:

    We managed to find and fix the issue and uploaded the plugin to your site, and tested, all seems good now. The reason was due to a JavaScript Asset that was a missing dependency. So we’d implemented Enhanced Compatibility mode. You can see the setting under Settings > Debugging tab.

Viewing 2 replies - 1 through 2 (of 2 total)
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