animated gifs by kids not displaying on hosted site

  • Resolved Widaen

    (@widaen)


    9 years, 11 months ago

    We (micro urban nonprofit) urgently need to upgrade this site, made a while back:

    https://wehearyou.net/

    to look like this one:

    https://animationtestsite.wordpress.com/

    to show the kids’ animations our nonprofit helps them produce. It was a few hours’ work setting up the test site, it loads fast and looks fine– tells the story in a few seconds, but I can’t get the hosted site to upload animated gifs as animations. In the media library and posted they show up as static jpgs.

    wehearyou.net is hosted by GoDaddy. Tech support showed me that the gifs display fine if I go to them directly, like this one:

    https://wehearyou.net/wp-content/uploads/2015/03/blue-crab-Julian1.gif

    but there is apparently some kind of resizing going on that breaks the gifs on the site that GoDaddy hosts.

    Updating that site is our best immediate hope for spreading the mission of our organization.

    Any ideas? Thank you in advance, I am feeling half mad to be so close to greatly improving the site — and finally being able to spread the mission of the nonprofit– and unable to do it.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator James Huff

    (@macmanx)

    If you want the new site to look entirely like https://animationtestsite.wordpress.com/ why not just map wehearyou.net to that site?

    See https://en.support.wordpress.com/domains/map-existing-domain/ for details.

    Thread Starter Widaen

    (@widaen)

    James, thanks for this reply. I’ve read the linked pages once, and will need to read ’em a few more times. That was one of the things I suggested to GoDaddy, though I didn’t know the term “map” and I have no idea how to back up the files I’ve created in WordPress to my hard drive, which they suggested I make sure to do before I delete the old site.

    Not sure if the new site would work either– as there seems to be some conflict with something at GoDaddy, the WordPress dashboard appears differently on the GoDaddy hosted site and I notice it’s recently absent from my pull-down menu of sites when I’m on WordPress, (just disappeared yesterday) but it’s worth a try. They could always restore the old (nonfunctional) one, right?

    Moderator James Huff

    (@macmanx)

    What you’ll be doing is essentially keeping https://animationtestsite.wordpress.com/ as-is, but turning it’s domain name into wehearyou.net

    So, when people go to https://wehearyou.net/ the will see what’s at https://animationtestsite.wordpress.com/ instead (with wehearyou.net appear as the domain).

    To do that, follow the guide at https://en.support.wordpress.com/domains/map-existing-domain/

    You don’t need to involve GoDaddy in the process.

    Not sure if the new site would work either– as there seems to be some conflict with something at GoDaddy, the WordPress dashboard appears differently on the GoDaddy hosted site and I notice it’s recently absent from my pull-down menu of sites when I’m on WordPress, (just disappeared yesterday) but it’s worth a try.

    That’s because https://animationtestsite.wordpress.com/ is a blog at https://wordpress.com/ while https://wehearyou.net/ is a self-hosted blog at GoDaddy.

    The two are entirely separate, and why you don’t need to involve GoDaddy in the process if you’re simply directing the domain to your WordPress.com blog.

    Thread Starter Widaen

    (@widaen)

    Thanks again, James. Read the instructions again, sounds straightforward, will try it when I’m fresh tomorrow. I’ll be happy not to involve GoDaddy.

    Odd thing about wehearyou.net disappearing from list of my sites at WordPress admin page is that it had been there for 2 years or so, until just the other day, right around the time much of its functionality dropped away.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

    For changes on the WordPress.com end, you’ll have to check with them: https://en.support.wordpress.com/contact/

    WordPress.com and www.ads-software.com are two entirely separate entities. While we can generally offer vague recommendations on the WordPress.com end, they’re the ones who can untangle the big weirdness on their platform.

    Thread Starter Widaen

    (@widaen)

    Yikes. After reading the differences it really makes no sense to have an outside host for a WordPress created site, unless you’re really into the design and problem solving end.

    I should just switch over the WordPress.com as the host. I was already paying for hosting so I just used them… creating the headaches I probably never would have had to deal with!

    Thanks again.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

    Thread Starter Widaen

    (@widaen)

    I’m the process of trying to get WordPress.com to host wehearyou.net. The site seems to have migrated from .com to .org when I logged into the www.ads-software.com forum the other night…. hence I am at the moment unable to select it for premium service…

    Not easy being green, as Kermit once said.

    Moderator James Huff

    (@macmanx)

    WordPress.com and www.ads-software.com are completely entirely separate.

    WordPress.com is a product of the company Automattic, Inc.

    www.ads-software.com is the site of WordPress, a blogging software which is built and supported by volunteers, and can be installed on hosting providers or used via Automattic’s WordPress.com product.

    You need to log in to your WordPress.com account at https://wordpress.com/ and then follow the guide at https://en.support.wordpress.com/domains/map-existing-domain/

    Thread Starter Widaen

    (@widaen)

    Dig it. I got that. Trying to straighten out the problem caused by my misunderstanding of this a few days ago when my hosted site got moved over to www.ads-software.com. If it was still on the WordPress.com site with the rest of my sites I could have them host it right now and make all the changes I need to, or better, migrate new site to the domain.

    Guess I’ll try the mapping route in the meantime, though having it hosted by WordPress.com seems 100 times better long term solution. I’m waiting to hear back on the WordPress.com forum.

    Thanks again.

    Moderator James Huff

    (@macmanx)

    It will still be hosted by WordPress.com. ??

    https://animationtestsite.wordpress.com/ is currently hosted by WordPress.com, all you’re doing by mapping the domain is turning “animationtestsite.wordpress.com” into “wehearyou.net”.

    Same site, new domain. ??

Viewing 11 replies - 1 through 11 (of 11 total)
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