• Resolved ronemjay

    (@ronemjay)


    I recently updated this plugin to the latest version.

    Immediately after though, animated text stopped appearing in the stories when viewed on desktop. On mobile they appear as expected.

    Please assist.

    Kind regards.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @ronemjay Hi there, we will be happy to help.

    -Please share the URL to the story you’ve created so we can better assist you.
    -Could you provide your Site Health so we can take a closer look? You can share privately if you prefer.

    Plugin Author Pascal Birchler

    (@swissspidy)

    In addition to that, could you perhaps check the “Reduce Motion” or “Show Animations” setting on your computer?

    In Windows 10: Settings > Ease of Access > Display > Show animations in Windows.
    In macOS: System Preferences > Accessibility > Display > Reduce motion.

    Plugin Support Luckyna San

    (@luckynasan)

    @ronemjay Hi there, I just wanted to check on your issue and see if you’ve had a chance to check on the above?

    Thread Starter ronemjay

    (@ronemjay)

    Hi Luckyna,
    My profuse apologies for the late reply, got swamped at work.
    Pascal’s Solution solved the problem.
    Thanks so much for following up!
    Kind regards.

    Plugin Author Pascal Birchler

    (@swissspidy)

    Glad to hear that!

    This incompatibility with the “Reduce Motion” functionality will be fixed in our upcoming update, so you can safely enable that again soon.

    I am therefore marking this topic as resolved.

    If you encounter any other issues with the plugin, feel free to open a new support topic.

    And if you otherwise like the plugin, please consider leaving a review. It would be greatly appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Animated text not appearing on stories in Desktop view after update’ is closed to new replies.