Annoying banner that won’t go away…

  • Keeps telling me to rate this. Each and every admin page, no matter what i chose: Yes, today Maybe later Nah, Never. So, there it is. It use to work all right (as in four-five stars) until it starts to annoy to the point where you throw all the stars out.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    We are sorry to hear that you are facing this issue.

    Actually, it is a dismissible notice. Clicking on ‘Nah Never’ or Close button will remove the banner from the page and it won’t ask again.

    If the banner is not removed from your website then it might be a site specific issue. Can you please raise a ticket through our website themehigh.com. Our technical team will be able to help you. And also, it will be helpful for us to identify the issue.

    We hope to hear from you soon.

    Thank you!

    • This reply was modified 3 years, 2 months ago by ThemeHigh.
    Thread Starter cosbe

    (@becosfx)

    I am pretty sure you don’t fathom the possibility that you have a bug and your banner simply won’t want to go away, no matter what I’ve chosen, yes, later, or nah. So please fix it fast or I will uninstall and delete. It is way too annoying to be hunted by this harassing banner on each and every page in the admin. May I point to the fact that this is the only banner that does that thing. And it seems that others are experiencing the same issue, reason why they also have given one star. Wouldn’t be simpler to simply remove this bit of code and behavior from this plugin with an update? You may also consider that not all of us love yet another cookie.

    Thread Starter cosbe

    (@becosfx)

    This is the ticket. No need to waste even more time with another ticket.

    I’m having the same issue. I’ve clicked “nah never” multiple times and it keeps coming back.

    Plugin Author ThemeHigh

    (@themehigh)

    We do understand your concern. We truly apologize for the inconvenience you are facing.

    This banner is designed as a dismissible one and was aimed only for the version we have released recently. And this will be removed from the next version.

    And we got to know that the banner is not getting dismissed for a few users for some reason. Our team is looking into this issue with high priority. Adding the below snippets in the functions.php file can be used as a quick solution to this issue even though it is not the most appropriate fix.

    add_filter('thwcfd_show_dismissable_admin_notice',  '__return_false');

add_filter('thwcfd_dismissable_admin_notice_javascript',  '__return_false');

    This can be a bug in our plugin or can be site-specific due to conflict with any other plugins, any scripts from the site. Or caused by some cache plugin. However, these kinds of issues are very hard to identify.

    Usually, we sort these kinds of issues with the help of our plugin users by asking for details like the theme used and installed plugins on their website. And in some cases, we might need staging site access. However, as per the WordPress forum policy, we are not supposed to ask for these details here. So in these cases only, we ask our plugin users to raise a ticket through our website https://www.themehigh.com.

    We hope you can understand.

    Once again, we are extremely sorry for the inconvenience. And this banner will be removed in the upcoming version of our plugin.

    • This reply was modified 3 years, 2 months ago by ThemeHigh.
    Plugin Author ThemeHigh

    (@themehigh)

    We have released a new version 1.5.3 in which this issue is fixed. Can you please update the plugin and verify from your side?

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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