Annoying movement at the top of the pop up during the entry animation

  • Resolved giusragno

    (@giusragno)


    3 weeks, 3 days ago

    Hi, I have a small problem: I noticed that when the popup is very large and is positioned at the top with a border of a few px (I used 20 px), during the entry animation the pop up is as if it quickly passes from 0 px from the top and then to 20 px, creating a visually annoying effect. Is there a way to solve this problem? Because the only solution at the moment would be to position it at 0 px from the top of the page. The problem is more evident in mobile mode.
    I await your response,
    Thanks for your support

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @giusragno,

    Do you mean the page shifts when the popup opens?

    Could you try the solution we outlined here: Why Does My Site Shift, Jump, Move, or Skip When a Popup Displays?

    Let us know how it goes. ??

    Thread Starter giusragno

    (@giusragno)

    Hi! No, I didn’t mean the page moving, but the pop-up itself when I open it, for a fraction of a second it’s as if it opens without a border at the top, then immediately it positions itself in the set position.

    • This reply was modified 3 weeks, 1 day ago by giusragno.
    Plugin Support Kim L

    (@kimmyx)

    Hi @giusragno,

    Thanks for the response. We only noticed the page shifts when opening the popups.

    See our test here: https://share.zight.com/bLuvL2KQ

    We suggest trying the solutions in the article to see if that helps.

    Why Does My Site Shift, Jump, Move, or Skip When a Popup Displays?

    Let us know how it goes. ??

    Thread Starter giusragno

    (@giusragno)

    thanks a lot for the report, in all browsers (Edge, Chrome and Safar) of my pc (mac mini) I have not encountered this problem. I had already set the Body Padding Override to 0 px and the problem seemed to be solved, but perhaps on other devices it still gives this problem. I will try to intervene on the CSS code.

    Anyway, the problem I was referring to is especially found in the mobile version:
    https://www.youtube.com/watch?v=FuVCeVhuTJE

    When the pop-up opens it is as if for a few fractions of a second it jumps to the top.

    Plugin Support Kim L

    (@kimmyx)

    Hi @giusragno,

    Thanks a lot for the video!

    It looks like the container is trying to reposition to accommodate content inside due to the screen size. You can disable repositioning in your popup settings > Display > Advanced > Disable Repositioning.

    Let us know if that works. ??

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.