Anonymous Access to Ticket

  • Resolved szekucia

    (@szekucia)


    6 years ago

    I have Guest Access enabled and Registration Disabled. I am testing access to a Guest Ticket without logging in to the system, essentially the way a prospect or user without an account would access their ticket, using the link provided in the email. When I click the link, I am taken to a login page, when I click continue as guest, the URL is correct, however it displays an empty New Ticket Form.

    Do I have something in the configuration not set correctly?

    Thank You!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello

    Please change your permalink settings to Post name and recheck the issue.

    Thread Starter szekucia

    (@szekucia)

    That worked! I didn’t even notice the double ‘?’ in the URL.

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
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