AnsPress Uninstall Issue

  • Resolved pharmanext

    (@pharmanext)


    5 months ago

    Dear AnsPress Development Team,

    I am writing to express my concern regarding the removal process of the AnsPress plugin from WordPress.

    It has come to my attention that even after uninstalling AnsPress, residual data remains in the WordPress database. This persists despite selecting the appropriate deletion options in the AnsPress settings.

    As a user, I find this situation problematic. Proper cleanup procedures are an essential part of quality software development and demonstrate respect for users’ systems and data.

    I understand this issue has been known for some time, yet it appears no significant steps have been taken to address it. I kindly request that you consider implementing a more thorough uninstallation process that removes all plugin-related data from the database.

    Your attention to this matter would be greatly appreciated and would significantly improve the user experience for those who choose to uninstall the plugin.

    Thank you for your time and consideration.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pharmanext

    (@pharmanext)

    It has been 10 days, and I’m still awaiting a reply from the developers. This further highlights their apparent lack of consideration for users’ requests and their responsiveness. In general, this suggests that the level of customer support at AnsPress may need to be improved. It seems plausible that users who have paid for this plugin may also be experiencing similar challenges.

    Plugin Author Rahul Aryan

    (@nerdaryan)

    Hi,

    I apologize for the delayed response. I initially missed your query and planned to reply on Monday after the weekend, but unfortunately, I forgot.

    I’m currently working on a major update that will address many of these issues. However, implementing a fix in the current version is challenging since I’m handling everything on my own, from development to customer support.

    Would you prefer to use PhpMyAdmin for this? If so, I can share a list of tables and meta keys that you can delete.

    Thread Starter pharmanext

    (@pharmanext)

    Dear Rahul,

    Thank you for your reply. I appreciate your understanding of the problem and willingness to assist with a solution. I believe a list of tables and meta keys related to AnsPress would be beneficial. I would then manually remove them from the database.

    Thank you for your detailed explanation of the point regarding delayed responses. I understand your situation and the challenges of doing everything yourself. In the fast-paced world of business, there is often not enough time to complete even the simplest tasks.

    Plugin Author Rahul Aryan

    (@nerdaryan)

    Thank you for understanding.

    Here are the list of tables you have to remove:
    – ap_qameta
    – ap_votes
    – ap_views
    – ap_reputations
    – ap_subscribers
    – ap_activity
    – ap_reputation_events

    And an option key:
    – anspress_opt

    AnsPress does not make use of post meta table.

Viewing 4 replies - 1 through 4 (of 4 total)
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