Any users can be assigned except admin

  • Resolved riyadho

    (@riyadho)


    9 years, 9 months ago

    Hi,
    I begin to use your awesome plugin but I don’t know how I can change the support staff in all tickets.
    I see only my admin account in the list of users who are the support staff.
    Please, help me. I don’t understand why.

    I have tested with a fresh install, default theme, only your plugin, with one user by role (support agent, user, manager, supervisor…) but only my admin account can be the support staff for all tickets.

    https://www.ads-software.com/plugins/awesome-support/

Viewing 7 replies - 1 through 7 (of 7 total)

  • I have the same question

    Plugin Author julien731

    (@julien731)

    I think I know the reason why. Please try again now and see if the list of users correctly shows all agents.

    Thread Starter riyadho

    (@riyadho)

    Wow, it works !

    Can you explain me why ?
    I want to start with a fresh installation now.

    Thanks for your answer.

    Plugin Author julien731

    (@julien731)

    Ok that’s what I thought then. It is related to the way users lists are handled.

    In order to avoid performance issues on sites with large amounts of users, users lists are cached for 24 hours.

    This obviously needs improvement, like clearing the cache when a new user is added or when one is deleted. This caching thing was done very quickly to fix huge performance issues on large sites.

    Until next version, if you add a new user, you either need to wait for 24 hours before he appears of clear the cache. I known it sucks. We’ll fix it.

    Thread Starter riyadho

    (@riyadho)

    Ok, I understand.

    Do you have a solution for clear this cache manually ? Until your next version will be available. Please, Thanks.

    Plugin Author julien731

    (@julien731)

    Either dig inside the database, or use WP-Sweep.

    Thread Starter riyadho

    (@riyadho)

    It’s Works again ??
    I used WP-Sweep for resolving this little issue, before your next version.

    Thanks a lot ^^

Viewing 7 replies - 1 through 7 (of 7 total)
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