Apex Theme Customize Missing

  • Resolved agitatorgallery

    (@agitatorgallery)


    4 years, 7 months ago

    We need to change a misspelled link on our social media icon in the menu header. However we are not able to because when we go to the customize option in the menu, the page that opens is completely blank. There is a widget and menu button on the left side-bar but no options to change anything. There is also no option to change this in the general theme area from the dashboard. Can the customize page be reset without losing any content?
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author Ben Sibley

    (@bensibley)

    Thanks for using Apex!

    Please try temporarily disabling the plugins on your site, and then check if the Customizer loads. Often times, there will be a bug in a plugin that will cause an error like this.

    Thread Starter agitatorgallery

    (@agitatorgallery)

    Worked! It was a plugin for the classic dashboard. Thank you!

    Theme Author Ben Sibley

    (@bensibley)

    You’re welcome! Stay in touch if you need anything else and I’ll be happy to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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