API Does not Sync Product Weight to Google

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Google Merchant Center says that your plugin never fixed the issue so they cannot assist until you fix it.

Hello joyryde

I understand you are still facing the issue.

To help you further, could you please answer the questions asked by Pepe (woo-hc) in the message sent on March 15, 2024?

This information will help understand the issue and resolve it.

I will look forward to your reply. ??

Hi @joyryde,

I’ve found other cases with the same issue and opened a Github report for our developers to look into it. In the meantime,?a workaround is to set up a rule to change “lbs” to “lb” in GMC to fix this for the time being. You can follow the github issue for more details?here.

Cheers!
-OP

Thank you, I knew this was not an issue with our website and that it needed to be resolved within the plugin. We do not understand how to create a rule to fix this issue as there is no detailed explanation, only the generic Google help docs.

• This reply was modified 6 months, 2 weeks ago by joyryde.

Hi @joyryde

I knew this was not an issue with our website and that it needed to be resolved within the plugin.

Our dev already prepared a fix that’s are waiting for review: https://github.com/woocommerce/google-listings-and-ads/pull/2389

We do not understand how to create a rule to fix this issue as there is no detailed explanation, only the generic Google help docs.

You can follow the steps shared on Google guides here.

I hope this helps! Please let us know how it goes or if you need further assistance.